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Branch Business Development Manager

2 weeks ago

Pretoria, Gauteng, South Africa Sanlam Full time

About Sanlam

Sanlam Developing Markets (SDM) is a subsidiary of Sanlam Life Limited and one of the top financial services providers in South Africa. Our goal is to offer simple and affordable financial solutions that cater to the unique needs of our clients, including funeral insurance, savings for education, life cover, and personal accident plans.

Your Role

As a Branch Consultant/ Financial Advisor, you will be responsible for promoting Sanlam Retail Mass's products and increasing market share through:

  • Providing sound financial advice and a high level of client service in a Branch context.
  • Creating opportunities for client optimisation and cross-selling of value-added products.

Key Responsibilities:

Sales Delivery:

  • Developing and maintaining an in-depth understanding of SRM product ranges.
  • Assessing the customer's needs, financial goals, and means, and recommending the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
  • Staying up-to-date with new products or changes in existing products and communicating them effectively to customers. This includes managing the implications of product changes on the customer's portfolio.
  • Verifying client details in line with product and regulatory requirements and submitting new business through the correct channels.
  • Carrying out thorough due diligence on clients to identify and flag potential risks.
  • Effectively managing own capacity to ensure daily appointments are prioritised while also making time for walk-in/non-appointment clients.

In-branch Client Service and Client Retention:

  • Responsible for managing all client profiles to ensure they remain on the books.
  • Sending reminders, following up, and staying in contact with clients to address potential queries or provide support.
  • Monitoring and reporting on NTUs (clients Not Taken Up) by implementing controls and taking corrective action when necessary.
  • Ensuring persistency of client payments in favour of both the branch and the client.
  • Gaining insight into client risk profiles to proactively identify where support may be needed.
  • Working with clients to explore alternative payment arrangements and ensuring they are processed correctly and documented appropriately.
  • Delivering exceptional in-branch service that meets client experience standards.
  • Using product knowledge to guide clients through policy cancellations and provide alternative options.
  • Addressing various client queries in the branch, either resolving them directly or escalating them to the relevant stakeholders using the established escalation framework. Providing ongoing feedback to the client.

Quality, Compliance and Continuous Development:

  • Maintaining awareness and adherence to compliance and quality standards at all times.
  • Staying up-to-date with own registration, product knowledge, and maintaining own CPD points.
  • Identifying potential risks and highlighting potentially fraudulent activities.
  • Retaining relevant records of advice.
  • Logging all activities according to regulations and standard operating procedures, and sharing relevant data with stakeholders for reporting and decision-making purposes.

Monthly Planning and Reporting:

  • Reporting on daily activities using relevant technology platforms.
  • Collating data to meet weekly and monthly reporting deadlines.
  • Completing any ad-hoc tasks as requested by the Retail Branch Manager.

Qualification and Experience:

  • At least 1-year experience in sales or marketing.
  • Experience within insurance branches is an asset.
  • Matric (Grade 12).
  • RE5 advantageous.
  • FAIS Compliant (Wealth Management) as per DOFA requirements.
  • Class of Business training (to be completed within 12 months of employment).

Knowledge and Skills:

  • Broker Support
  • Administration and processing of new and existing business
  • Business Building
  • Partnership Building
  • Coach and develop others

Personal Attributes:

  • Business insight - Contributing independently
  • Decision quality - Contributing independently
  • Builds effective teams - Contributing independently
  • Plans and aligns - Contributing independently

Achieving Success with Us

We pride ourselves on helping our employees reach their full potential and build successful careers. Through our five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office – we offer many opportunities for growth and development.

Core Competencies:

  • Cultivates innovation - Contributing independently
  • Customer focus - Contributing independently
  • Drives results - Contributing independently
  • Collaborates - Contributing independently
  • Being resilient - Contributing independently

Turnaround Time:

The shortlisting process will begin once the application deadline has passed. The duration of this process will depend on individual progress and manager availability.

Diversity and Inclusion:

We strive to create an inclusive workplace that celebrates diversity, believing it is essential for a thriving and sustainable business in South Africa. Our Employment Equity plan and targets will be considered during the selection process.