Director of Operations Excellence

1 week ago


Durban, KwaZulu-Natal, South Africa Huntswood Full time

The role of Senior Operations Manager is a critical position within Huntswood, requiring an individual with exceptional leadership and operational skills. The ideal candidate will be responsible for managing the day-to-day operations of the department, ensuring seamless delivery of client requirements.

Key Responsibilities
  • Leadership and Team Management:
    • Direct and manage a team of senior operations managers to ensure effective delivery of client requirements.
  • Operational Planning and Execution:
    • Develop and implement operational plans to meet business objectives.
  • Client Relationship Management:
    • BUILD STRONG CLIENT RELATIONSHIPS BY UNDERSTANDING THEIR BUSINESS NEEDS AND DELIVERING SOLUTIONS THAT MEET THOSE NEEDS.
  • Process Improvement:
    • Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Communication and Collaboration:
    • Communicate effectively with stakeholders, including clients, internal teams, and senior management.
  • Change Management:
    • Partner with the business to drive change initiatives that support the company's goals and objectives.

Requirements:

  • Candidates must have a minimum qualification of Matric/NQF 4 or equivalent.
  • A relevant tertiary qualification will be advantageous.
  • At least 3 years' experience in a Senior Operations Management role in a BPO/Call Centre Environment.
  • Experience within Complaints space is essential, ideally working with UK-based clients.
  • Experience in the Financial Services/Insurance sector preferred.
  • Strong communication and interpersonal skills.
  • Ability to lead and influence others.
  • Decision-making and problem-solving skills.


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