Director of Operations Excellence
1 week ago
The role of Senior Operations Manager is a critical position within Huntswood, requiring an individual with exceptional leadership and operational skills. The ideal candidate will be responsible for managing the day-to-day operations of the department, ensuring seamless delivery of client requirements.
Key Responsibilities- Leadership and Team Management:
- Direct and manage a team of senior operations managers to ensure effective delivery of client requirements.
- Operational Planning and Execution:
- Develop and implement operational plans to meet business objectives.
- Client Relationship Management:
- BUILD STRONG CLIENT RELATIONSHIPS BY UNDERSTANDING THEIR BUSINESS NEEDS AND DELIVERING SOLUTIONS THAT MEET THOSE NEEDS.
- Process Improvement:
- Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Communication and Collaboration:
- Communicate effectively with stakeholders, including clients, internal teams, and senior management.
- Change Management:
- Partner with the business to drive change initiatives that support the company's goals and objectives.
Requirements:
- Candidates must have a minimum qualification of Matric/NQF 4 or equivalent.
- A relevant tertiary qualification will be advantageous.
- At least 3 years' experience in a Senior Operations Management role in a BPO/Call Centre Environment.
- Experience within Complaints space is essential, ideally working with UK-based clients.
- Experience in the Financial Services/Insurance sector preferred.
- Strong communication and interpersonal skills.
- Ability to lead and influence others.
- Decision-making and problem-solving skills.
-
Operational Excellence Manager
1 week ago
Durban, KwaZulu-Natal, South Africa Games Global Operations Limited Full timeAbout the RoleWe're seeking a skilled Technical Projects Manager Level 2 to join our team. As a key member, you'll be responsible for delivering complex projects, managing technical support, and driving process improvements. If you have a strong technical background, excellent communication skills, and experience in project management, we'd love to hear from...
-
Operations Director
7 days ago
Durban, KwaZulu-Natal, South Africa Ntice Search Solutions Full timeAt Ntice Search Solutions, we are seeking an experienced Operations Director to lead our PET recycling plant in KZN. This role offers a unique opportunity for a strategically minded professional to oversee all aspects of the plant's operations.The ideal candidate will have a strong background in operations management and process knowledge from a...
-
Operations Excellence Lead
4 days ago
Durban, KwaZulu-Natal, South Africa Minacs Full timeThe role of Business Development Director is a great opportunity to take charge of operational excellence in our dynamic organisation in Durban. You'll have the chance to lead cross-functional teams and drive results-oriented initiatives that contribute to the company's success.Key responsibilities include:Driving operational performance improvements across...
-
Senior Manager Operations Excellence
2 days ago
Durban, KwaZulu-Natal, South Africa Tumaini Full timeAbout TumainiTumaini is a leading organization in the industry, committed to excellence in all aspects of our business.We are seeking an experienced professional to join our team as Executive Director Operations. As a strategic partner, you will be responsible for developing and implementing strategies that drive growth and improve operational efficiency.Key...
-
Workshop Operations Director
4 days ago
Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full timeJob Title: Workshop Operations DirectorAbout the PositionThe Workshop Operations Director is responsible for overseeing the day-to-day operations of the forklift workshop, ensuring that all tasks are completed efficiently and effectively.Main DutiesCoordinate with external suppliers and service providers as needed.Collaborate with other departments, such as...
-
Retail Operations Director
1 week ago
Durban, KwaZulu-Natal, South Africa University of Fort Hare Full timeJob DescriptionA challenging role has arisen for a Retail Operations Director to take charge of 12 stores in the Durban, PMB, and South Coast region. This individual will be responsible for managing all day-to-day activities within the area.Main Responsibilities:Managing sales performance of all stores and staff within the regionEvaluating performance and...
-
Director of Operations
2 days ago
Durban, KwaZulu-Natal, South Africa Helderberg Personnel cc Full timeJob Description:The Director of Operations is responsible for overseeing all aspects of administration, production, supply chain, and quality control to ensure smooth and efficient factory operations.Main Responsibilities:Manage budgets, forecasts, and resource allocation to maximize profitabilityEnsure compliance with all health, safety, and food...
-
Operations Director
4 days ago
Durban, KwaZulu-Natal, South Africa Tumaini Full timeTumaini is seeking a highly skilled and experienced Operations Director to lead our plant maintenance team. The successful candidate will be responsible for developing and implementing effective strategies to drive business growth, while maintaining a safe and healthy work environment.The ideal candidate will have a strong background in mechanical or...
-
Financial Operations Director
7 days ago
Durban, KwaZulu-Natal, South Africa Ithemba Recruitment Full timeJob OverviewThis is a unique opportunity for a skilled finance professional to join our team as a Financial Operations Director. Key responsibilities include ensuring that accounting and internal control best practices are maintained, supporting budget holders, and identifying system weaknesses.The successful candidate will possess strong leadership skills,...
-
Operational Sales Director
4 days ago
Durban, KwaZulu-Natal, South Africa The Individual Touch Full timeWe are looking for a talented Operational Sales Director to lead our sales team at The Individual Touch.This role involves driving commercial success, managing branch operations, and delivering exceptional customer service.Job DescriptionAchieving Commercial Objectives: Focus on achieving commercial objectives, including sales growth, revenue increase, and...
-
Director of Business Operations
5 days ago
Durban, KwaZulu-Natal, South Africa Helderberg Personnel CC Full timeAbout the RoleWe are seeking an experienced operational leader to join our team as a Director of Business Operations. The successful candidate will be responsible for overseeing the administration, production, and supply chain functions of our factory. The ideal candidate will have a strong background in managing budgets, forecasts, and resource allocation...
-
Deputy Director Healthcare Operations
19 hours ago
Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full timeJob DescriptionCompany OvervieweThekwini Municipality is a dynamic organization that values innovation and excellence in healthcare delivery. We are committed to providing high-quality services to our community, and we are seeking a dedicated professional to join our team as Deputy Director Healthcare Operations.
-
Culinary Operations Director
5 days ago
Durban, KwaZulu-Natal, South Africa First Group Management Ltd Full timeJob Summary: First Group Management Ltd is seeking a seasoned professional to lead the development of our food and beverage operations. As a dynamic and results-driven Culinary Operations Director, you will be responsible for driving excellence in menu development, collaborating with suppliers, and contributing to revenue-generating initiatives.The ideal...
-
Operations Director
4 days ago
Durban, KwaZulu-Natal, South Africa Mindmatch Consulting Full timeJob DescriptionWe are seeking an experienced and results-driven Operations Director to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals.About UsMindmatch Consulting is a leading consulting firm that provides expert...
-
Director of Pharmacy Operations
2 hours ago
Durban, KwaZulu-Natal, South Africa Mass Staffing Projects Full timeDirector of Pharmacy Operations:Mass Staffing Projects seeks a skilled and experienced pharmacy professional to fill the role of Director of Pharmacy Operations. This individual will lead the development and implementation of strategies to optimize pharmacy services, enhance patient care, and improve operational efficiency across multiple hospital sites.Main...
-
Customer Service Operations Director
3 days ago
Durban, KwaZulu-Natal, South Africa Neema International Group Full timeNeema International Group is seeking a Customer Service Operations Director to oversee daily operations of the call center and ensure high levels of customer satisfaction.Job DescriptionThe ideal candidate will have experience in Contact Center Management and Team Management, as well as strong analytical skills to analyze performance data and implement...
-
Director of Financial Operations
6 days ago
Durban, KwaZulu-Natal, South Africa The HR Company Full timeAbout the Job: The HR Company is hiring a Director of Financial Operations to drive financial performance and improve operational efficiency. This role involves managing the finance function, preparing financial reports, and overseeing large debtors.Key Tasks:Manage the finance department, ensuring compliance with company policies and financial...
-
Resort Operations Director
5 days ago
Durban, KwaZulu-Natal, South Africa Bright Placements Full timeJob Description:The Resort Operations Director is responsible for overseeing the day-to-day operations of a luxury lodge. Key responsibilities include ensuring high customer satisfaction, managing staff, and maintaining the overall quality of the resort.Key Responsibilities:Guest Services: Ensuring prompt and courteous service to guests, addressing their...
-
F&B Operations Director
7 hours ago
Durban, KwaZulu-Natal, South Africa Bright Placements Full timeBright Placements is seeking a seasoned Food and Beverage Operations Director to lead our luxury dining team. As a key member of our management staff, you will be responsible for overseeing the day-to-day operations of our fine dining establishment.ResponsibilitiesManage high-volume F&B operations, ensuring exceptional guest experiences and maintaining a...
-
Chemical Operations Director
4 days ago
Durban, KwaZulu-Natal, South Africa Yara International Full timeJob DescriptionWe are looking for a seasoned professional to join our team as a Chemical Operations Director. In this role, you will be responsible for managing the day-to-day operations of our chemical manufacturing plant, including overseeing maintenance and repairs, ensuring compliance with safety protocols, and driving process improvements.The ideal...