Claims Processing Coordinator
4 days ago
As a Claims Processing Coordinator with Telesure Investment Holdings, you will play a vital role in the efficient processing of claims. Your primary responsibility will be to process already-captured claims accurately and efficiently by drawing on relevant criteria to standardize procedures across the organization.
Key Tasks- Customer Interaction Management
Carry out standard activities to complete customer requests. - Data Analysis and Decision Making
Analyze information, investigate claims, and make decisions based on established criteria to ensure standardization across the organization. - Work Schedule Organization
Organize your work schedule to meet deadlines, coordinate with support services, and ensure claims are finalized within set parameters. - Administrative Support
Produce and provide best practice support to customers on the claims administration process and other departmental systems. - CORRESPONDENCE AND DOCUMENT MANAGEMENT
Respond to routine requests using telephonic conversations or emails (internal and external) and create, organize, and maintain files containing correspondence related to policies and matters. - DOCUMENT PREPARATION
Prepare and manage claim documentation for customers.
Essential Requirements
Grade 12 or SAQA Accredited Equivalent is essential. Financial Services industry experience, Call Centre Experience, STI experience, Claims Experience, and Customer Service environment experience are also required.
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