Business Development Manager

4 weeks ago


Hillcrest, KwaZulu-Natal, South Africa Carlysle Human Capital Full time
Job Description

We are seeking a highly skilled Business Development Manager to join our team at Carlysle Human Capital.

About the Role:

This is a full-time, remote position with occasional in-person meetings. The successful candidate will be responsible for managing client onboarding, overseeing project implementation, and providing expert consultation to clients.

Duties:

  • Engage with new clients to understand their business requirements and architecture
  • Onboard new clients to our software
  • Project manage implementation projects
  • Conduct client system audits and reports
  • Develop and maintain client system usage assessments
  • Ongoing review and maintenance of consulting process flows and project documentation
  • Identify new professional service offerings and propose to management
  • Attend consultative queries
  • Compile client-facing documentation in line with consulting projects
  • Assist Sales team with consulting-type queries during sales cycle, when needed/asked
  • Attend consulting mentorship sessions with Mike and contribute to Consulting Handbook
  • Compile and prepare consulting video coffee chats / demo videos when relevant
  • Proposal/implementation/involvement in professional service package offerings
  • Report progress back to business
  • Assist with sensitive customer sites
  • Liaise with 3rd party integration partners to help troubleshoot client issues, help resolve client issues and to set up demos/discussion sessions with our clients

Requirements:

  • Exceptional administrative skills
  • Able to pick up software applications and understand business processes
  • Project management, key account management, client onboarding skills and excellent written and verbal communication skills
  • Knowledge of the tourism/hospitality industry is a plus

Salary:$80,000 - $110,000 per annum, depending on experience

Benefits:Comprehensive health insurance, retirement plan, paid time off, and professional development opportunities



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