Area Operations Manager

15 hours ago

Johannesburg, Gauteng, South Africa UPD SA - Cavi Brands - Dermalogica Full time
Job Title: Area Operations Manager

We are seeking a highly motivated and experienced Area Operations Manager to join our team at Dermalogica. As a key member of our retail operations team, you will be responsible for managing and supporting a portfolio of stores within the Dermalogica retail department.

Key Responsibilities:
  • Manage and support a portfolio of stores to achieve sales targets and operational excellence
  • Liaise with consumers, clients, and suppliers to ensure seamless communication and collaboration
  • Conduct regular store visits to drive performance, operational compliance, and consistency
  • Manage store expenses, budget, and inventory to ensure optimal performance
  • Develop and implement marketing promotions and activities to drive sales and brand awareness
  • Manage visual merchandising and display to ensure consistent brand image across stores
  • Conduct merchandising audits and ensure accurate stock reporting and minimal variances
  • Manage and report on stock expiries and returns
  • Reconcile and manage store cashup and banking, submit report to finance
  • Point of Sales: Ensure POS system is set up, accurate, and maintained; Ensure store staff are trained on POS system
  • Assist Head of Retail Operations with administration duties, communication, and rollouts for the division
  • Plan and execute travel arrangements for the retail division
  • Ensure store compliance and conduct store visits to complete store visit checklists and input feedback into the retail scorecard
  • Provide feedback driving standards of excellence and consistency
  • Meet with and manage relationships with the relevant Beauty Managers and centre management
  • Drive excellence customer service by auditing service levels, resolving escalated customer complaints, and managing mystery shopper process and reporting
  • Lead a productive and engaged team by managing store leads, retail staff, and KPIs, PDPs, and touchpoints with your team
  • Manage performance and IR Matters with the support of HR; Health and safety representative for stores; support HR with labour department compliance requirements
  • Onboarding and recruitment: Facilitate and assess candidates as part of the recruitment process; Recruit for store roles with the support of HR; Sign off on final candidates with Beauty managers in retail stores; Manage and conduct onboarding for new store employees and ensure they have the necessary onboarding and training material
  • Rostering: Ensure store cover according to rostering guidelines; Manage teams leave and store cover; Manager promotor roster and hours
Requirements:
  • 3 years relevant experience including retail operations
  • Ideally 2 Year Health and Skin Care diploma (qualified skin care therapist) or skin care background
  • 3 years previous management role
  • Proven track record in leading teams and achieving sales targets in a retail environment
  • Working knowledge of MS Office (Excel/PowerPoint)
  • Ability to manage and use POS (Point of sales) system
  • Valid drivers license and own transport, ability to commute

We are an equal employment opportunity company that is committed to diversity. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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