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End-User Technical Support Expert

2 weeks ago

Randburg, Gauteng, South Africa Independent Schools Association of Southern Africa Full time

The Ridge School is seeking an End-User Technical Support Expert to join our team.

The ideal candidate will have a strong background in IT, be able to communicate complex technical information in a clear and concise manner, and have excellent customer service skills.

This role involves providing technical support to end-users, computer systems, and network infrastructure, as well as assisting in the maintenance and development of the network infrastructure.

Key Responsibilities:
  • Provide technical support and assistance to staff and students
  • Work with the School's Helpdesk System to resolve technical issues
  • Experience working with a range of technologies including Windows OS, Mac OS, iOS, and Chrome OS

Requirements:

  • Minimum 3 years' experience in IT and/or networking
  • Strong understanding of network protocols (TCP/IP, DNS, DHCP)
  • Excellent customer service skills