IG Markets Trading Quality Expert

3 days ago


Johannesburg, Gauteng, South Africa BestForexBonus Full time
IG Markets Trading Quality Expert

We are seeking a Trading Quality Expert to join our team at IG Markets. As a key member of our Trading Services department, you will play a crucial role in evaluating client interactions to ensure high-quality service delivery. Your expertise will help us maintain our high standards of customer satisfaction and overall service experience.

Your responsibilities will include developing a deep understanding of current procedures, policies, and processes to align evaluations with business objectives. You will also identify trends and recurring issues from client interactions and suggest areas for service delivery improvement. This role requires close collaboration with other teams, including Trading Services and Client Services, to communicate concerns and recommend corrective actions.

To succeed in this position, you must have excellent communication skills, both written and verbal. You should also be able to analyze complex information and make recommendations for process improvements. If you are a detail-oriented professional with a passion for quality assurance, we encourage you to apply for this exciting opportunity.


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