IG Markets Trading Quality Expert
3 days ago
We are seeking a Trading Quality Expert to join our team at IG Markets. As a key member of our Trading Services department, you will play a crucial role in evaluating client interactions to ensure high-quality service delivery. Your expertise will help us maintain our high standards of customer satisfaction and overall service experience.
Your responsibilities will include developing a deep understanding of current procedures, policies, and processes to align evaluations with business objectives. You will also identify trends and recurring issues from client interactions and suggest areas for service delivery improvement. This role requires close collaboration with other teams, including Trading Services and Client Services, to communicate concerns and recommend corrective actions.
To succeed in this position, you must have excellent communication skills, both written and verbal. You should also be able to analyze complex information and make recommendations for process improvements. If you are a detail-oriented professional with a passion for quality assurance, we encourage you to apply for this exciting opportunity.
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Quality Analyst
3 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeQuality Analyst - Trading Services at IG MarketsAt IG Markets, we are committed to delivering exceptional trading services to our clients. As a Quality Analyst - Trading Services, you will play a vital role in ensuring that our services meet the highest standards of quality. Your primary responsibility will be to evaluate client interactions to identify...
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IG Markets
4 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeIG Markets | Quality Analyst - Trading ServicesJob location: Johannesburg, South Africa.Job description: Conduct regular evaluations of client interactions, focusing on CSAT, internal quality metrics, and overall service quality. Provide actionable feedback and coaching to Trading Services Analysts and Trainee Sales Traders to foster performance...
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Market Trading Support Analyst
2 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeWe are seeking a Market Trading Support Analyst to join our Trading Services team at IG Group. In this role, you will play a crucial part in delivering exceptional client support and ensuring that our clients have a seamless trading experience.The successful candidate will have a passion for excellent client service and financial markets, as well as strong...
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Trading Services Expert
4 days ago
Johannesburg, Gauteng, South Africa IG Australia PTY Ltd Full timeAt IG Australia PTY Ltd, we are looking for a skilled Trading Services Expert to join our team.You will play a crucial role in the facilitation and delivery of T&D activities across our Client Servicing teams. Your primary responsibility will be to report into the T&D Lead and contribute to the creation, design, and delivery of T&D activity.The ideal...
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Trading Services Evaluation Expert
4 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeJob SummaryWe are seeking an experienced Trading Services Evaluation Expert to join our team at IG Markets. In this role, you will be responsible for evaluating client interactions, identifying areas for improvement, and developing strategies to enhance service quality.Key ResponsibilitiesConduct regular evaluations of client interactions to assess service...
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Trades and Operations Coordinator
2 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeWe are seeking a Trades and Operations Coordinator to join our Trading Services team at IG Group. In this role, you will play a crucial part in delivering exceptional client support and ensuring that our clients have a seamless trading experience.The successful candidate will have a passion for excellent client service and financial markets, as well as...
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Global Markets Analyst
5 days ago
Johannesburg, Gauteng, South Africa Ubuntu Markets Full timeIG analysts: To report every day on the latest changes in financial markets, providing timely fundamental, economic and technical analysis. IG : To also provides analysis of market moves, explaining economic, political, and technical factors driving the market. Role description:Key Responsibilities: Produce articles educating traders on technical and...
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Global Markets Analyst
4 days ago
Johannesburg, Gauteng, South Africa Ubuntu Markets Full timeIG analysts: To report every day on the latest changes in financial markets, providing timely fundamental, economic and technical analysis. IG : To also provides analysis of market moves, explaining economic, political, and technical factors driving the market. Role description:Key Responsibilities: Produce articles educating traders on technical and...
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Global Markets Analyst
1 day ago
Johannesburg, Gauteng, South Africa Ubuntu Markets Full timeIG analysts: To report every day on the latest changes in financial markets, providing timely fundamental, economic and technical analysis. IG : To also provides analysis of market moves, explaining economic, political, and technical factors driving the market. Role description: Key Responsibilities: Produce articles educating traders on technical and...
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Quality Analyst
4 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeQuality Analyst - Trading ServicesJob Title: Quality Analyst - Trading ServicesJob DescriptionSo, who are we?We're IG Group. No, not Instagram – though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up...
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Service Quality Specialist
4 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeWe're IG Group, a global fintech company with a passion for delivering high-quality client service. We're looking for a Service Quality Specialist to join our Trading Services team.This role sits at the intersection of quality assurance and client experience. As a member of the Training and Development (T&D) team, the Quality Analyst will assess client...
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T&D Specialist
4 days ago
Johannesburg, Gauteng, South Africa IG Australia PTY Ltd Full timeIG Australia PTY Ltd is seeking a talented T&D Specialist - Trading to join our team.This role is perfect for someone who is passionate about learning and development and wants to make a real impact in our organization. As a T&D Specialist - Trading, you will be responsible for designing, developing, and delivering high-quality training programs that meet...
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Quality Assurance Expert
4 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeWe're seeking a highly skilled Quality Assurance Expert to join our Trading Services team. As a member of the T&D team, you'll be responsible for evaluating client interactions and providing feedback to improve service quality.Your key responsibilities will include conducting regular evaluations of client interactions, analyzing data to identify trends, and...
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Service Quality Improvement Analyst
4 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeJob DescriptionAs a Service Quality Improvement Analyst at IG Markets, you will play a critical role in enhancing the overall service quality of our Trading Services team. Your primary responsibility will be to evaluate client interactions, identify areas for improvement, and develop strategies to enhance service quality.Key ResponsibilitiesEvaluate client...
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Quality Assurance Specialist
4 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeJob OverviewAt IG Markets, we are seeking a highly skilled Quality Assurance Specialist to join our Trading Services team. This role is ideal for individuals who possess excellent analytical and communication skills, with a strong focus on delivering exceptional service quality.In this position, you will be responsible for conducting regular evaluations of...
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Market Quality Improvement Professional
3 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeMarket Quality Improvement ProfessionalWe are seeking a Market Quality Improvement Professional to join our Trading Services department at IG Markets. As a key member of our team, you will be responsible for evaluating client interactions to identify areas for improvement and provide actionable feedback to our team members.Your primary goal will be to...
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Financial Services Support Specialist
2 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeAs a Financial Services Support Specialist with IG Group, you will be part of our dynamic global trading team. We are looking for an enthusiastic individual with strong interpersonal skills to join our team as a Trading Services Analyst.The ideal candidate will have a genuine interest in financial markets and learning more about them. You will work closely...
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Global Markets Expert
1 day ago
Johannesburg, Gauteng, South Africa Ubuntu Markets Full timeJob Description:As a Global Markets Analyst at Ubuntu Markets, you will be responsible for providing timely and insightful analysis of financial markets. This role involves producing articles and reports that educate traders on technical and economic trends across various markets.Key Responsibilities:Conduct in-depth research and analysis of market data to...
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Global Client Services Representative
2 days ago
Johannesburg, Gauteng, South Africa IG Group Full timeIG Group is currently recruiting for a Global Client Services Representative to join our Trading Services team. As a key member of our team, you will be responsible for providing exceptional client support and ensuring a seamless trading experience for our clients.The ideal candidate will have strong interpersonal and communication skills, as well as the...
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Senior Global Market Specialist
2 days ago
Johannesburg, Gauteng, South Africa Ubuntu Markets Full timeAt Ubuntu Markets, we are seeking a talented Global Market Analyst to join our team of experts in providing timely and accurate analysis of financial markets.The role is ideal for a skilled analyst who can produce high-quality content educating traders on technical and economic trends across various markets. You will provide trading recommendations based on...