Service Quality Specialist
4 days ago
We're IG Group, a global fintech company with a passion for delivering high-quality client service. We're looking for a Service Quality Specialist to join our Trading Services team.
This role sits at the intersection of quality assurance and client experience. As a member of the Training and Development (T&D) team, the Quality Analyst will assess client interactions across multiple channels (phone, email, and chat). You will evaluate service quality, focusing on internal quality metrics, CSAT scores, and the overall client journey.
- Conduct regular evaluations of client interactions (via phone, email, and chat), focusing on CSAT, internal quality metrics, and overall service quality.
- Provide actionable feedback and coaching to Trading Services Analysts and Trainee Sales Traders to foster performance improvements.
- Develop a deep understanding of current procedures, policies, and processes to align evaluations with business objectives.
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Quality Assurance Manager
12 hours ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeAt Quality Connect Staffing, we are seeking a seasoned Manufacturing Quality Specialist to join our team. As a key member of our quality assurance department, you will play a critical role in ensuring the highest standards of quality and compliance in our manufacturing processes.About the Role:Maintenance of the Quality Management System (QMS) as required by...
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Manufacturing Quality Specialist
12 hours ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeWe are looking for an experienced Quality Assurance Officer to join our team at Quality Connect Staffing. The successful candidate will have a proven track record of maintaining quality standards and ensuring compliance in a manufacturing environment.Responsibilities:Maintaining the Quality Management System (QMS) according to ISO 9001...
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Johannesburg, Gauteng, South Africa BestForexBonus Full timeJob Title: Trading Services Quality Assurance SpecialistAs a Trading Services Quality Assurance Specialist, you will be responsible for conducting regular evaluations of client interactions to ensure high service quality standards. Your primary goal is to identify areas for improvement and provide actionable feedback to our team members.We are looking for a...
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Quality Assurance Specialist
21 hours ago
Johannesburg, Gauteng, South Africa MASA Outsourcing (Pty) Ltd Full timeQuality Assurance SpecialistA reputable organization based in Johannesburg is seeking an experienced Quality Assurance Specialist to manage and maintain the highest standards of quality.About the RoleNational Senior CertificateRelevant qualificationsAt least 5 years of experience as a Quality Assurance SpecialistWe are looking for a professional with...
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Quality Assurance Specialist
4 days ago
Johannesburg, Gauteng, South Africa BestForexBonus Full timeJob OverviewAt IG Markets, we are seeking a highly skilled Quality Assurance Specialist to join our Trading Services team. This role is ideal for individuals who possess excellent analytical and communication skills, with a strong focus on delivering exceptional service quality.In this position, you will be responsible for conducting regular evaluations of...
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Quality Assurance Specialist
7 days ago
Johannesburg, Gauteng, South Africa Bayportsa Full timeAt Bayport Financial Services, we are seeking a skilled Quality Assurance Specialist to join our team.The ideal candidate will possess a strong background in quality assurance and customer service, with a focus on enhancing the overall customer experience.About the RoleThis position plays a critical role in ensuring that our acquisition channel meets the...
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Quality Control Specialist
24 hours ago
Johannesburg, Gauteng, South Africa Network Engineering Full timeJob OverviewWe are seeking a highly skilled Quality Control Specialist to join our team at Network Engineering. As a Quality Control Specialist, you will play a vital role in ensuring the quality and reliability of our products by conducting thorough inspections and tests to identify any deviations from established standards.About the RoleThis is an exciting...
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Quality Control Specialist
5 days ago
Johannesburg, Gauteng, South Africa Smoke Customer Intelligence Inc. Full timeQuality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our team at Smoke Customer Intelligence Inc.In this role, you will be responsible for ensuring the quality and reliability of our software solutions.Key responsibilities include ensuring quality of reported defects, measuring the ratio of defects found during testing to total...
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Installation and Quality Control Specialist
13 hours ago
Johannesburg, Gauteng, South Africa The Kitchen Studio Full timeThe Kitchen Studio is seeking a skilled Installation and Quality Control Specialist to join our team. As a specialist, you will be responsible for ensuring that all kitchen and cabinetry installations meet our high standards and requirements.Key Responsibilities:Conduct site visits to assess progress and quality of installations.Identify and resolve...
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Quality Assurance Specialist
4 days ago
Johannesburg, Gauteng, South Africa Goldenrule Full timeWe are looking for a highly skilled Quality Assurance Specialist to join our team at Goldenrule. As a Quality Assurance Specialist, you will play a critical role in ensuring that our applications meet the highest standards of quality.About the RoleThe ideal candidate will have experience in developing and maintaining automated testing frameworks, as well as...
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Quality Control Specialist
3 days ago
Johannesburg, Gauteng, South Africa FNB Namibia Full timeAbout the JobWe are seeking a highly skilled Quality Control Specialist to join our team at FNB Namibia. As a member of our talent team, you will contribute to our goal of delivering exceptional service to our customers.About the role:To collect and interrogate information and feedback to ensure full understanding of customer needs.To deliver service that...
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Technical Specialist: Metallurgy
3 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeMining Company with HO in Melrose Arch is seeking to employ a technical Specialist to join their ever growing teamProcessContract Management Manage coal purchase and supply contracts to ensure compliance with technical specificationsContribute to establishment of technical scope of work during contract inception based on buyer or end-user requirementsQuality...
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Software Quality Assurance Specialist
4 days ago
Johannesburg, Gauteng, South Africa Spane4all Full timeWelcome to Spane4all, where innovation meets excellence. As a Software Quality Assurance Specialist, you will play a vital role in ensuring the highest standards of quality in our products and services.Job OverviewWe are seeking an experienced professional to join our team as a Software Quality Assurance Specialist. In this role, you will be responsible for...
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Sales Performance Specialist
13 hours ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeAt Quality Connect Staffing, we are seeking an experienced Sales Performance Specialist to drive sales growth and manage existing customers in the various provinces for a well-known manufacturer of abrasives products.About the RoleThis dynamic role involves taking full accountability for revenue streams, profitability, volume growth, and other key...
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Quality Assurance Specialist
1 day ago
Johannesburg, Gauteng, South Africa Eqplus Technologies (Pty) Ltd Full timeAbout the RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Eqplus Technologies (Pty) Ltd. The ideal candidate will have a strong background in software testing and be able to create test plans and test cases for system functionality.This role is perfect for someone who enjoys analyzing complex issues, applying effective analysis,...
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Quality Assurance Specialist
1 day ago
Johannesburg, Gauteng, South Africa Objective Personnel Full timeAt Objective Personnel, we are seeking a skilled Quality Assurance Specialist to join our team. This role involves ensuring the highest standards of quality in our manufacturing process.Job Description:We are looking for an individual with relevant experience in overseeing factory batches and proficiency in using quality control instrumentation and...
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Project Quality Specialist
2 days ago
Johannesburg, Gauteng, South Africa Communicate Recruitment Full timeCompany Overview:Communicate Recruitment is a leading provider of recruitment solutions for the construction industry.We are currently seeking a highly skilled Project Quality Specialist to join our team.
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Quality Assurance Specialist
5 days ago
Johannesburg, Gauteng, South Africa Yellosa Full timeAt Yellosa, we're looking for a talented Quality Assurance Specialist to join our team in Johannesburg.About the Role:This is an exciting opportunity to be part of a global team that ensures the fairness, security, and compliance of gaming products used worldwide. As a Quality Assurance Specialist, you'll work in a collaborative environment that values...
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Compliance and Quality Specialist
12 hours ago
Johannesburg, Gauteng, South Africa Manpower Group SA (Pty) Ltd Full timeWe are seeking a Compliance and Quality Specialist to join our client's team on a permanent basis.The successful candidate will be responsible for ensuring compliance with regulatory standards and implementing quality assurance processes.Responsibilities :Develop and implement quality systems, ensuring integration into daily operations and strategic...
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Quality Assurance Specialist
4 days ago
Johannesburg, Gauteng, South Africa Linkfields Innovations (Pty) Ltd Full timeJob Description:We are seeking a highly skilled Quality Assurance Specialist to join our team at Linkfields Innovations (Pty) Ltd. As a key member of our software development team, you will play a vital role in ensuring the quality and reliability of our applications.Your primary focus will be on designing and executing test cases for functional, regression,...