Service Quality Specialist

4 days ago


Johannesburg, Gauteng, South Africa IG Group Full time

We're IG Group, a global fintech company with a passion for delivering high-quality client service. We're looking for a Service Quality Specialist to join our Trading Services team.

This role sits at the intersection of quality assurance and client experience. As a member of the Training and Development (T&D) team, the Quality Analyst will assess client interactions across multiple channels (phone, email, and chat). You will evaluate service quality, focusing on internal quality metrics, CSAT scores, and the overall client journey.

  • Conduct regular evaluations of client interactions (via phone, email, and chat), focusing on CSAT, internal quality metrics, and overall service quality.
  • Provide actionable feedback and coaching to Trading Services Analysts and Trainee Sales Traders to foster performance improvements.
  • Develop a deep understanding of current procedures, policies, and processes to align evaluations with business objectives.


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    At Quality Connect Staffing, we are seeking a seasoned Manufacturing Quality Specialist to join our team. As a key member of our quality assurance department, you will play a critical role in ensuring the highest standards of quality and compliance in our manufacturing processes.About the Role:Maintenance of the Quality Management System (QMS) as required by...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    We are looking for an experienced Quality Assurance Officer to join our team at Quality Connect Staffing. The successful candidate will have a proven track record of maintaining quality standards and ensuring compliance in a manufacturing environment.Responsibilities:Maintaining the Quality Management System (QMS) according to ISO 9001...


  • Johannesburg, Gauteng, South Africa BestForexBonus Full time

    Job Title: Trading Services Quality Assurance SpecialistAs a Trading Services Quality Assurance Specialist, you will be responsible for conducting regular evaluations of client interactions to ensure high service quality standards. Your primary goal is to identify areas for improvement and provide actionable feedback to our team members.We are looking for a...


  • Johannesburg, Gauteng, South Africa MASA Outsourcing (Pty) Ltd Full time

    Quality Assurance SpecialistA reputable organization based in Johannesburg is seeking an experienced Quality Assurance Specialist to manage and maintain the highest standards of quality.About the RoleNational Senior CertificateRelevant qualificationsAt least 5 years of experience as a Quality Assurance SpecialistWe are looking for a professional with...


  • Johannesburg, Gauteng, South Africa BestForexBonus Full time

    Job OverviewAt IG Markets, we are seeking a highly skilled Quality Assurance Specialist to join our Trading Services team. This role is ideal for individuals who possess excellent analytical and communication skills, with a strong focus on delivering exceptional service quality.In this position, you will be responsible for conducting regular evaluations of...


  • Johannesburg, Gauteng, South Africa Bayportsa Full time

    At Bayport Financial Services, we are seeking a skilled Quality Assurance Specialist to join our team.The ideal candidate will possess a strong background in quality assurance and customer service, with a focus on enhancing the overall customer experience.About the RoleThis position plays a critical role in ensuring that our acquisition channel meets the...


  • Johannesburg, Gauteng, South Africa Network Engineering Full time

    Job OverviewWe are seeking a highly skilled Quality Control Specialist to join our team at Network Engineering. As a Quality Control Specialist, you will play a vital role in ensuring the quality and reliability of our products by conducting thorough inspections and tests to identify any deviations from established standards.About the RoleThis is an exciting...


  • Johannesburg, Gauteng, South Africa Smoke Customer Intelligence Inc. Full time

    Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our team at Smoke Customer Intelligence Inc.In this role, you will be responsible for ensuring the quality and reliability of our software solutions.Key responsibilities include ensuring quality of reported defects, measuring the ratio of defects found during testing to total...


  • Johannesburg, Gauteng, South Africa The Kitchen Studio Full time

    The Kitchen Studio is seeking a skilled Installation and Quality Control Specialist to join our team. As a specialist, you will be responsible for ensuring that all kitchen and cabinetry installations meet our high standards and requirements.Key Responsibilities:Conduct site visits to assess progress and quality of installations.Identify and resolve...


  • Johannesburg, Gauteng, South Africa Goldenrule Full time

    We are looking for a highly skilled Quality Assurance Specialist to join our team at Goldenrule. As a Quality Assurance Specialist, you will play a critical role in ensuring that our applications meet the highest standards of quality.About the RoleThe ideal candidate will have experience in developing and maintaining automated testing frameworks, as well as...


  • Johannesburg, Gauteng, South Africa FNB Namibia Full time

    About the JobWe are seeking a highly skilled Quality Control Specialist to join our team at FNB Namibia. As a member of our talent team, you will contribute to our goal of delivering exceptional service to our customers.About the role:To collect and interrogate information and feedback to ensure full understanding of customer needs.To deliver service that...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Mining Company with HO in Melrose Arch is seeking to employ a technical Specialist to join their ever growing teamProcessContract Management Manage coal purchase and supply contracts to ensure compliance with technical specificationsContribute to establishment of technical scope of work during contract inception based on buyer or end-user requirementsQuality...


  • Johannesburg, Gauteng, South Africa Spane4all Full time

    Welcome to Spane4all, where innovation meets excellence. As a Software Quality Assurance Specialist, you will play a vital role in ensuring the highest standards of quality in our products and services.Job OverviewWe are seeking an experienced professional to join our team as a Software Quality Assurance Specialist. In this role, you will be responsible for...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    At Quality Connect Staffing, we are seeking an experienced Sales Performance Specialist to drive sales growth and manage existing customers in the various provinces for a well-known manufacturer of abrasives products.About the RoleThis dynamic role involves taking full accountability for revenue streams, profitability, volume growth, and other key...


  • Johannesburg, Gauteng, South Africa Eqplus Technologies (Pty) Ltd Full time

    About the RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Eqplus Technologies (Pty) Ltd. The ideal candidate will have a strong background in software testing and be able to create test plans and test cases for system functionality.This role is perfect for someone who enjoys analyzing complex issues, applying effective analysis,...


  • Johannesburg, Gauteng, South Africa Objective Personnel Full time

    At Objective Personnel, we are seeking a skilled Quality Assurance Specialist to join our team. This role involves ensuring the highest standards of quality in our manufacturing process.Job Description:We are looking for an individual with relevant experience in overseeing factory batches and proficiency in using quality control instrumentation and...


  • Johannesburg, Gauteng, South Africa Communicate Recruitment Full time

    Company Overview:Communicate Recruitment is a leading provider of recruitment solutions for the construction industry.We are currently seeking a highly skilled Project Quality Specialist to join our team.


  • Johannesburg, Gauteng, South Africa Yellosa Full time

    At Yellosa, we're looking for a talented Quality Assurance Specialist to join our team in Johannesburg.About the Role:This is an exciting opportunity to be part of a global team that ensures the fairness, security, and compliance of gaming products used worldwide. As a Quality Assurance Specialist, you'll work in a collaborative environment that values...


  • Johannesburg, Gauteng, South Africa Manpower Group SA (Pty) Ltd Full time

    We are seeking a Compliance and Quality Specialist to join our client's team on a permanent basis.The successful candidate will be responsible for ensuring compliance with regulatory standards and implementing quality assurance processes.Responsibilities :Develop and implement quality systems, ensuring integration into daily operations and strategic...


  • Johannesburg, Gauteng, South Africa Linkfields Innovations (Pty) Ltd Full time

    Job Description:We are seeking a highly skilled Quality Assurance Specialist to join our team at Linkfields Innovations (Pty) Ltd. As a key member of our software development team, you will play a vital role in ensuring the quality and reliability of our applications.Your primary focus will be on designing and executing test cases for functional, regression,...