Retail Sales Associate

6 days ago


Randburg, Gauteng, South Africa OneCart Full time

The Role

We are seeking a highly motivated Retail Sales Associate to join our team at OneCart. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, assisting with order placement, payment processing, and delivery coordination, and exceeding customer expectations.

This role involves working closely with customers to understand their needs, preferences, and requirements, providing expert advice, guidance, and product knowledge. You will also be required to stay up-to-date on product offerings, features, and availability, advising customers on suitable substitutes when needed.

Responsibilities

  1. Customer Service: Provide top-notch customer service, answering questions, and addressing concerns in a timely and professional manner.
  2. Order Support: Assist customers with order placement, payment processing, and delivery coordination, ensuring seamless execution.
  3. Product Knowledge: Develop and maintain extensive product knowledge, staying up-to-date on new releases, features, and technologies.
  4. Reporting and Communication: Report customer issues, supply shortages, and product defects to management promptly, maintaining open lines of communication.

Requirements

  • Matric
  • Must be based in the area or closer
  • Must be Fluent in English
  • Must be able to type in full sentences


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