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Automotive Service Professional

1 month ago

Newcastle, KwaZulu-Natal, South Africa The Recruitment Guy Full time
Service Advisor - Automotive Dealership

We are seeking a skilled and customer-focused Service Advisor to join our team at The Recruitment Guy in Newcastle, Northern KZN.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive experience for all clients.
  • Manage service appointments and workflow to ensure timely and efficient operations.
  • Coordinate with the workshop and parts departments to ensure the availability of necessary parts and services.
  • Communicate effectively with technicians to relay customer concerns and ensure accurate diagnostics and repairs.
  • Prepare service orders and maintain detailed records of all service activities.
  • Utilize dealership software to manage service records and track progress.
Requirements:
  • Proven experience as a Service Advisor in an automotive dealership environment.
  • Strong knowledge of automotive systems and vehicle maintenance.
  • Grade 12 (Matric) (req.) + Position related qualification / certificate (adv)
  • Computer literate: Experience with dealership software is advantageous.
  • Exceptional customer service and communication skills.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Strong organizational and time-management abilities.
  • Detail-oriented with a commitment to accuracy and quality.
  • Valid drivers license.
  • Newcastle residency required.