Customer Experience Director

5 days ago


East London, Eastern Cape, South Africa Premier FMCG Ltd Full time

At Premier FMCG Ltd, we're seeking a highly motivated and experienced Restaurant General Manager to drive sales growth and achieve operational excellence.

Company Overview

We are a leading player in the Fast-food / Quick-service sector, committed to delivering exceptional customer experiences while embodying our values and culture.

Responsibilities:

  • Achieve Sustainable Sales and Profits
    • Drive sales growth through effective sales strategies, marketing initiatives, and customer relationship building.
  • Operational Excellence
    • Ensure the restaurant operates in accordance with our systems, processes, and standards, including food safety, customer service, and inventory management.
  • Winning Culture
    • Drive a winning culture through principles promoting a positive and inclusive work environment.
  • Customer and People Promise
    • Deliver exceptional customer experiences and ensure our people promise is met through effective team management, customer feedback, and issue resolution.
  • Team Development
    • Build know-how with your team, providing coaching, training, and development opportunities to enhance their skills and knowledge.

Requirements:

  • Grade 12 / Matric
  • Certificate / Diploma in Business-related courses
  • 2+ years experience in a similar environment, preferably with a known fast-food / quick-service brand

About Us

Premier FMCG Ltd is a dynamic company that offers a competitive environment for talented individuals to grow professionally. We strive to build long-lasting relationships with our customers, partners, and employees.

What We Offer

In this role, you'll have the opportunity to make a real impact on our business and develop your skills in a supportive and challenging environment. We encourage collaboration, innovation, and continuous improvement.

How You'll Thrive

You'll be responsible for driving sales growth, achieving operational excellence, and delivering exceptional customer experiences. Your strong leadership skills, problem-solving abilities, and ability to work under pressure will make you successful in this role.

Join Our Team

We believe that the right candidate will not only meet but exceed the requirements of the position. If you're passionate about delivering exceptional results and creating a positive impact, we'd love to hear from you


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