Experience Director

3 days ago


East London, Eastern Cape, South Africa Virgin Active South Africa Full time
Job Description

We are seeking an exceptional Experience Director to join our team at Virgin Active South Africa. As a key member of our leadership team, you will be responsible for delivering an outstanding member experience, ensuring that every interaction with our club exceeds our members' expectations.

Key Responsibilities
  • Lead customer experiences and execute strategies to enhance member satisfaction.
  • Manage a team dedicated to providing outstanding service, fostering a culture of community and service.
  • Monitor service delivery, analyze member feedback, and implement corrective action plans to improve the member experience.
  • Collaborate with regional support teams to ensure effective resolution of club experience expectations.
Requirements
  • A minimum of 2-4 years in a management role within the health and fitness industry or customer-focused environment.
  • Proven experience in digital engagement platforms, managing member experiences, activations, and events.
  • Background in wellness programs, community engagement, or similar initiatives.
  • Adaptability, curiosity, a winning mentality, motivation to achieve success, and a commitment to making a difference in people's lives.


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