Inventory and Risk Management Specialist

1 week ago

Centurion, Gauteng, South Africa Eskort Full time
Job Title: Inventory and Risk Manager

A new and exciting opportunity has arisen for an Inventory and Risk Manager to join our Sales Team in Gauteng.

Key Responsibilities:
  • Manage and optimize overall Company stock inventory processes and planning for all manufacturing units.
  • Reduce overall stock returns in the retail operations network to 2%.
  • Oversee the efficient handling of product returns, ensuring customer satisfaction, and implementing strategies to minimize returns.
Qualifications:
  • Bachelor's degree in business administration, supply chain management, or a related field.
Experience:
  • 4-6 years proven experience in a similar role, preferably in a manufacturing or retail environment.
Skills:
  • Excellent organizational and communication skills.
  • Attention to detail.
  • Collaborate effectively internally and with cross-functional teams.
  • Ability to work independently and collaboratively in a fast-paced environment.
Key Performance Areas:
  • Returns Process Management:
    • Develop and implement efficient processes for analyzing, controlling, and reporting on all returns/waste nationally.
    • Ensure close collaboration with The SRC Luminate team and Clover/Vector to implement strategies to control waste and returns by region and store.
    • Coordinate with various departments to streamline the returns processes and resolve issues promptly.
    • Maintain accurate records of returned items, reasons for return, and strategies by region and banner.
    • Conduct thorough inspections of returned products to determine their condition and identify any defects or damages in collaboration with Clover and Vector.
    • Develop and implement a returns management process in collaboration with Clover/Vector and SRC/Luminate to ensure sign-off on store returns.
    • Collaborate with the quality control team and Clover/Vector sales team to assess the root causes of returns and implement corrective actions to prevent recurrence.
  • Stock Optimization:
    • Develop a robust plan to optimize correct stock holding in all direct and indirect Distribution Centres nationally.
    • Manage weekly forecasting with relevant parties.
    • Manage and resolve all near-dated stock items with the sales teams.
  • Customer Communication and Resolution:
    • Serve as the primary point of contact for authorizing returned products, determining their condition, and identifying any defects or damages.
    • Communicate return policies and procedures clearly and effectively to consumers, helping and guiding them as needed.
    • Set up weekly communication sessions to discuss and manage all returns/waste-related problems and implement fixes.
    • Work closely with customer service representatives to address customer concerns and facilitate the resolution of return-related issues in a timely manner.
  • Data Analysis and Reporting:
    • Analyze return trends and patterns to identify areas for implementation and opportunities to reduce return rates.
    • Optimize all SKU stock levels in all customer outlets and Distribution Centres.
    • Generate regular reports on return metrics, including return rates, reasons for return, and disposition outcomes.
    • Use data-driven insights to recommend strategies for minimizing returns and improving overall customer satisfaction.
  • Supplier and Vendor Management:
    • Implement strategies to minimize waste/returns with all vendors and track progress daily.
    • Collaborate with customers and vendors to address product quality issues and facilitate the return of defective or non-conforming items.
    • Negotiate return agreements and terms with suppliers to ensure favourable outcomes for the Company.
    • Monitor supplier performance and adherence to return KPIs, taking corrective action as necessary.

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