Retail Store Director

4 weeks ago

Pretoria, Gauteng, South Africa PUMA Full time
Job Summary

PUMA is seeking a highly skilled and experienced Retail Store Manager to lead our store team in achieving sales, KPIs, and profitability goals. The successful candidate will be responsible for driving sales culture, ensuring high standards of customer experience, and developing a high-performing team.

Key Responsibilities
  • Develop and implement sales strategies to drive revenue growth and meet or exceed sales targets.
  • Lead and manage a high-performing team of sales associates and management to deliver exceptional customer service and sales results.
  • Ensure the store consistently meets or exceeds KPIs and profitability goals through effective use of short- and long-term planning, expense control, and sales and service strategies.
  • Guarantee consistently high standards of customer experience within the store in accordance with PUMA's Brand Values and service standards.
  • Responsible for recruitment, training, development, and succession of high-performing associates and management.
  • Prepare and administer timely and accurate performance appraisals for each member of the store team.
  • Hold each member of the store team accountable to meeting or exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
  • Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
  • Responsible for ensuring training programs, both domestic and global, are successfully completed to drive results within the store.
  • Communicate and provide feedback to the Area Manager.
  • Implement, manage, and monitor Loss Prevention education, training, and awareness programs.
  • Directly responsible for execution and processing of both incoming and outgoing merchandise.
  • Directly responsible for Loss Prevention and Operational compliance within the store.
  • Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
  • Participate in new store openings and/or store closings; travel may be required.
  • Attend Store Manager Meetings as well as all offsite training and position-related meetings as required by the Area Manager; travel may be required.
  • Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
  • Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the store always meets or exceeds PUMA standards.
  • Maintain the physical condition of the store according to relevant guidelines and communicate maintenance needs in a timely manner.
  • Required to comply with all Policies & Procedures, operational core competencies, and key accountabilities.
  • Execute all requirements necessary to maintain a safe and compliant working environment for all store associates and customers.
Requirements
  • National Senior Certificate
  • Three to four years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with results-driven track record
  • Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop, and retain top talent managers as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups, and facilitate store visits
  • Strong interpersonal, communication, and motivational skills
  • Strong organizational and time management skills
  • Commercial acumen
  • Leadership skills
  • PC-skills, MS-Office Knowledge, Outlook, Internet
SPEED & SPIRIT

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