Fruit and Veg Department Supervisor

23 hours ago

Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Fruit and Veg Supervisor Job Description

Our client, a prominent retail group in the Western Cape, is seeking an experienced Fruit and Veg Supervisor to join their team at their store in Gugulethu, Cape Town.

Job Purpose:

To create and maintain a fully functioning, profitable Fruit and Veg Department, promoting excellent customer service and communication, and responsible for the full management of the department and staff.

Key Responsibilities:
  • Meet customer needs with a smiling face and ensure that the customer always comes first.
  • Manage all customer questions and concerns, ensuring that Fruit and Veg staff adheres to all customer service requirements.
  • Use customer suggestions and complaints to guarantee that the needs of the customers are being met.
  • Increase customers and bulk customers numbers for the department.
  • Plan and execute daily and monthly operations of the Fruit and Veg Department.
  • Receive stock and ensure cutting, packing, and merchandising is up to the company's Policies and Procedures.
  • Participate in the sales and marketing of the department.
  • Plan, organize, and participate in promotional activities.
  • Responsible for the general departmental costing.
  • Keep wastage and shrinkage to a minimum.
  • Schedule staff, ensuring adherence to scheduling procedure.
  • Induct and train new staff members to the expected level.
  • Ensure compliance of staff daily duties planned.
  • Address performance and personnel issues in a timely manner.
  • Take responsibility to meet the performance targets as set by Senior Store Management.
  • Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance thereto.
  • Ensure departmental cleanliness and hygiene.
  • Ensure that staff comply with the hygiene standards prescribed by the company.
  • Ensure all security measures and procedures are always adhered to.
Requirements:
  • Customer service orientated and a willingness to deal with people every day.
  • Ability to create a teamwork environment.
  • Ability to identify and solve problems.
  • Take initiative.
  • Communication skills to train staff members and communicate problem areas.
  • Accurate with figures.
  • Interpersonal skills.
  • Attention to detail - Accurate.
  • Commitment to delivery and quality.
  • Good people management skills.
  • Be able to delegate effectively.
  • Be able to operate independently and as part of a team.
  • Good administration skill.
Qualifications:
  • Grade 12 (Matric).
  • 1 to 2 years Fruit & Veg Department experience.
  • 5 Years Store Experience.

Salary - Market related. Working Hours - Monday to Sunday (Shifts).

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