Influencer Social Media Ambassador

5 days ago

Cape Town, Western Cape, South Africa Boldr Full time

{"h1": "Influencer Social Media Advocate Role at Boldr", "p": "At Boldr, we're seeking a highly skilled Influencer Social Media Advocate to join our team. As a key member of our digital community, you'll be responsible for managing and responding to customer inquiries and feedback across various social media platforms. Your primary goal will be to enhance our brand's online presence and ensure that customers receive timely and personalized support.", "ul": [{"li": "Monitor and engage with customer inquiries and comments on social media channels, including Facebook, Instagram, WhatsApp, and LinkedIn."}, {"li": "Respond to customer inquiries promptly, providing accurate information and resolutions."}], "h2": "Key Responsibilities", "p": "As an Influencer Social Media Advocate, you'll be responsible for the following key tasks:", "ul": [{"li": "Social Media Management: Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, WhatsApp, and LinkedIn."}, {"li": "Customer Engagement: Build and maintain positive relationships with customers through social media interactions."}, {"li": "Issue Resolution: Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction."}, {"li": "Content Sharing: Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base."}, {"li": "Feedback Loop: Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization."}], "h3": "Requirements", "p": "To be successful in this role, you'll need to possess the following skills and qualifications:", "ul": [{"li": "Bachelor's degree in marketing or any field related."}, {"li": "Minimum 2 years of social media experience, with a focus on Meta advertising management."}, {"li": "Strong understanding of various social media platforms and their best practices."}, {"li": "Previous experience with social media support tool Klaviyo is preferred."}, {"li": "Excellent written communication skills, with the ability to craft engaging and concise responses."}, {"li": "Empathetic and customer-centric mindset, with the ability to resolve issues effectively."}, {"li": "Ability to work in a fast-paced and dynamic environment."}], "h2": "What We're Looking For", "p": "We're seeking a highly motivated and experienced Influencer Social Media Advocate who is passionate about delivering exceptional customer experiences and driving business growth. If you're a creative problem-solver with a keen eye for detail and a passion for social media, we'd love to hear from you", "p": "At Boldr, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you're ready to take your career to the next level, apply now", "p": "Benefits include a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.", "p": "Don't miss out on this exciting opportunity to join our team and make a real impact Apply now", "p": "We can't wait to hear from you", "p": "Best regards, [Your Name]"}

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