ISP Network Support Specialist

5 days ago


Johannesburg, Gauteng, South Africa Reflex Solutions Full time
Job Description

The role of ISP Support Engineer at Reflex Solutions is to provide exceptional technical assistance to our customers, ensuring a seamless experience from inception to cancellation.

You will be responsible for troubleshooting internet-related incidents, Fibre issues, Wireless problems, and general desktop, email, and hosting support. This includes unique devices located within the customer's home, such as Wi-Fi printers, TVs, Smart switches, and devices.

As an ISP Support Engineer, you will work in a fast-paced environment to ensure maximum service availability and performance on all core services on FTTH/FTTB infrastructure. You will participate in Escalation and Prioritization activities, ensuring that customer incidents receive the appropriate urgency and attention.

This role requires strong technical knowledge and excellent communication skills to effectively understand and resolve customer incidents. If you are tech-savvy, customer-oriented, and able to work unsupervised, this could be the ideal opportunity for you.



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