Service Level Agreement Specialist

5 days ago


Durban, KwaZulu-Natal, South Africa FIREFLY Full time

Join us at FIREFLY as a Service Level Agreement Specialist and take charge of ensuring unparalleled customer satisfaction through diligent process management.

About Your Responsibilities

You will collaborate with cross-functional teams, promoting a culture of collaboration and open communication to foster exceptional customer experiences.

This includes monitoring service delivery processes, reviewing stakeholder performance, and making data-driven recommendations to drive continuous improvement.

Through your meticulous attention to detail and commitment to delivering high-quality results, you will ensure compliance with SLAs and KPIs, consistently meeting or exceeding expectations.

By serving as the primary point of contact for service delivery issues and escalations, you will be responsible for resolving concerns promptly and professionally.

This role requires excellent communication and interpersonal skills, enabling you to build strong relationships with internal stakeholders and external partners.



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