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Technical Service Delivery Specialist

1 week ago


Durban, KwaZulu-Natal, South Africa LevelUp (Pty) Ltd Full time
Job Overview

We are seeking a skilled Technical Service Delivery Specialist to join our team at LevelUp (Pty) Ltd. As a key member of our IT operations, you will be responsible for ensuring the smooth delivery of technical services to our clients.

Key Responsibilities
  • Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
  • Investigate and analyze issues, identifying root causes and implementing resolutions.
  • Provide second-level support, collaborating with internal teams and external partners as needed.
  • Develop and implement process improvements, optimizing efficiency and quality.
Requirements
  • Bachelor's degree or equivalent in IT/Computing, with relevant certifications a plus.
  • Strong analytical and problem-solving skills, with excellent communication and teamwork abilities.
What We Offer

At LevelUp (Pty) Ltd, we provide a dynamic and supportive work environment, with opportunities for growth and professional development.