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Technical Service Delivery Specialist
1 week ago
We are seeking a skilled Technical Service Delivery Specialist to join our team at LevelUp (Pty) Ltd. As a key member of our IT operations, you will be responsible for ensuring the smooth delivery of technical services to our clients.
Key Responsibilities- Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
- Investigate and analyze issues, identifying root causes and implementing resolutions.
- Provide second-level support, collaborating with internal teams and external partners as needed.
- Develop and implement process improvements, optimizing efficiency and quality.
- Bachelor's degree or equivalent in IT/Computing, with relevant certifications a plus.
- Strong analytical and problem-solving skills, with excellent communication and teamwork abilities.
At LevelUp (Pty) Ltd, we provide a dynamic and supportive work environment, with opportunities for growth and professional development.