Practice Operations Manager

4 days ago


Centurion, Gauteng, South Africa Intercare Group South Africa Full time
Job Title: Practice Operations Manager

We are seeking an experienced Practice Operations Manager to join our team at Intercare Group South Africa. This is a unique opportunity to lead a dynamic team and drive business growth in a fast-paced healthcare environment.

About the Role

The successful candidate will be responsible for overseeing the day-to-day operations of our practice, ensuring seamless delivery of high-quality services to patients and staff alike. Key responsibilities include:

  • Managing relationships between healthcare professionals and the company to foster a collaborative work environment.
  • Implementing processes that promote customer satisfaction and improve operational efficiency.
  • Identifying areas for improvement and driving initiatives to enhance customer service levels.
  • Maintaining sound operational practices aligned with our organization's operating model.
Key Performance Indicators (KPIs)

The Practice Operations Manager will be evaluated on the following KPIs:

  • Customer satisfaction ratings.
  • Operational efficiency metrics.
  • Staff engagement and retention rates.
  • Compliance with regulatory requirements.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years' experience in a management position within the healthcare industry.
  • A Bachelor's degree or similar qualification.
  • Basic understanding of labor legislation, financial management principles, and change management techniques.
  • Proficiency in MS Office 365.
  • Excellent communication and interpersonal skills.
What We Offer

In return for your expertise and dedication, we offer a competitive salary package, including:

  • An estimated salary range of R850,000 - R1,050,000 per annum, based on experience.
  • A comprehensive benefits package, including medical aid, retirement fund contributions, and annual leave.
  • Ongoing professional development opportunities to enhance your skills and career prospects.


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