Practice Operations Manager
4 days ago
We are seeking an experienced Practice Operations Manager to join our team at Intercare Group South Africa. This is a unique opportunity to lead a dynamic team and drive business growth in a fast-paced healthcare environment.
About the RoleThe successful candidate will be responsible for overseeing the day-to-day operations of our practice, ensuring seamless delivery of high-quality services to patients and staff alike. Key responsibilities include:
- Managing relationships between healthcare professionals and the company to foster a collaborative work environment.
- Implementing processes that promote customer satisfaction and improve operational efficiency.
- Identifying areas for improvement and driving initiatives to enhance customer service levels.
- Maintaining sound operational practices aligned with our organization's operating model.
The Practice Operations Manager will be evaluated on the following KPIs:
- Customer satisfaction ratings.
- Operational efficiency metrics.
- Staff engagement and retention rates.
- Compliance with regulatory requirements.
To be successful in this role, you will need:
- A minimum of 3 years' experience in a management position within the healthcare industry.
- A Bachelor's degree or similar qualification.
- Basic understanding of labor legislation, financial management principles, and change management techniques.
- Proficiency in MS Office 365.
- Excellent communication and interpersonal skills.
In return for your expertise and dedication, we offer a competitive salary package, including:
- An estimated salary range of R850,000 - R1,050,000 per annum, based on experience.
- A comprehensive benefits package, including medical aid, retirement fund contributions, and annual leave.
- Ongoing professional development opportunities to enhance your skills and career prospects.
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