Client Service Specialist
1 month ago
About the Role:
The Investment Platform Client Service team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional client experiences. As a Client Service Specialist, you will play a crucial role in providing comprehensive support to our clients, ensuring they receive tailored solutions to meet their investment needs.
About You:
We are seeking a motivated and results-driven individual with a Business-focused degree and Financial Services experience. Your excellent communication skills, both written and verbal, will enable you to build strong relationships with clients and internal stakeholders. In addition, your ability to analyze and interpret information will be essential in resolving complex queries and issues.
Responsibilities:
- Provide servicing and support on all portfolio products, including Preservation, Pension, and Provident Funds, Retirement Annuities, Savings products, and Direct Unit Trusts.
- Communicate with clients in a courteous and professional manner via telephone, email, fax, letter, and direct walk-in clients.
- Manage all work items, including dealing with rejections, general queries, and detailed query investigation and resolution.
- Build and maintain relationships with clients by answering queries directly on all relevant correspondence and keeping all systems updated with notes.
- Support the Client Group by providing proactive communication on rejections and queries raised by third-party administrators and clients.
- Act as the primary point of contact for all third-party and client queries and offshore funds range.
- Assist other team members when necessary – provide cover during periods of absence.
Requirements:
- Relevant 2 - 3 years working experience
- A business-focused degree
- Financial Services experience specifically Asset Management, Retirement Funds, and Unit Trusts
- Offshore experience – advantage
- Call Centre experience (Financial Services) – Essential
- Excellent business writing skills
Competencies:
- The ability to build and maintain meaningful relationships.
- The ability to ‘approach and own’ and continuously look for opportunities to develop.
- A client-focused and collaborative approach.
- Ability to analyse, interpret, and assimilate information.
Company Culture:
Rory Mackie & Associates is a dynamic and supportive organization that values innovation, teamwork, and client satisfaction. As a Client Service Specialist, you will be part of a talented team that is passionate about delivering exceptional client experiences.
What We Offer:
In return for your hard work and dedication, Rory Mackie & Associates offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
-
Client Service Specialist
2 months ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeJob Title: Client Service SpecialistJob Summary:Isilumko Staffing is seeking an experienced Client Service Specialist to join their branch in Cape Town on a 12-month contract. Key Qualifications and Experience:Must have a Post Grad degree and relevant experience within the asset management sector or wealth sectorProper technical understanding of collective...
-
Accounting Specialist
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is seeking a highly motivated Accounting Specialist to join our team in Blackheath / Kuils River.We offer a competitive market related salary of R250,000 per annum.About the RoleThis is an exciting opportunity for an experienced Bookkeeper to take on new challenges and responsibilities within our organization.The successful candidate will...
-
Client Service Consultant Operations Specialist
2 months ago
Cape Town, Western Cape, South Africa Sanlam Full timeWho are we? At Sanlam, we bring together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries, and pride ourselves on our superior products and solutions and high-quality service. Our comprehensive...
-
Cape Town, Western Cape, South Africa Sanlam Full timeAbout UsAt Sanlam, we strive to deliver exceptional investment services through our specialist teams. We pride ourselves on our superior products and solutions, as well as our high-quality service. Our comprehensive range of investment solutions is designed to help create and preserve wealth.The RoleWe are seeking a dedicated Client Service Consultant...
-
Chemical Product Sales Specialist
5 days ago
Cape Town, Western Cape, South Africa Service Solutions Full timeJob OverviewWe are seeking a highly motivated Chemical Product Sales Specialist to join our team at Service Solutions. In this role, you will be responsible for developing and executing sales strategies to drive business growth in the chemical products industry.Key Responsibilities:Grow the existing client base and establish new business...
-
Client Services Specialist Position in Cape Town
4 weeks ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeJob Title: Client Services Specialist Position in Cape TownAbout the Role:Cape Town-based beBee Professionals is seeking a skilled Customer Service Representative to provide exceptional support to our clients. As part of our team, you will be responsible for managing client relationships, resolving inquiries, and ensuring seamless customer experiences.About...
-
Senior African Expedition Specialist
1 month ago
Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full timeZeebra Junction Specialist Recruitment is seeking a seasoned Senior African Expedition Specialist to join our team. This role offers a unique opportunity to work with discerning high-net-worth travelers and deliver exceptional customer experiences in the high-end travel space.About Zeebra Junction Specialist RecruitmentWe are a leading recruitment agency...
-
Client Service Consultant
4 days ago
Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full timeIsilumko Staffing (JHB) is seeking a seasoned Client Service Consultant to join their team as an Asset Management Specialist on a 12-month contract. The ideal candidate will possess excellent communication skills and a strong understanding of collective investment schemes and retirement products.Responsibilities:Provide exceptional customer service to...
-
Retail Payroll Specialist Position Available
4 days ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a highly skilled Payroll specialist for our client in the retail industry, Service Solutions.The successful candidate will have extensive experience in payroll management, including medical aids, provident funds, and overtime.A strong understanding of financial principles and Accounts is necessary for this role.Requirements include a Grade 12...
-
Business Development Specialist
1 month ago
Cape Town, Western Cape, South Africa FirstRand Bank Limited Full timeJob DescriptionWe are seeking a highly skilled Business Development Specialist to join our team in FirstRand Bank Limited. The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.About the Role:To provide advice, support and/or sales through excellent service...
-
Client Relationship Specialist
4 days ago
Cape Town, Western Cape, South Africa Unlimited Force Marketing Full timeUnlimited Force Marketing is seeking a highly motivated and passionate Client Relationship Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and providing exceptional service. If you have a knack for sales and enjoy working in...
-
Senior Child and Youth Care Specialist
1 month ago
Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Child and Youth Care Specialist to join our team at Zeebra Junction Specialist Recruitment.About the RoleThe successful candidate will be responsible for providing high-quality social work services to children and older persons placed at our care facilities. This includes assessing,...
-
Service Advisor
4 weeks ago
Cape Town, Western Cape, South Africa Intercon Recruitment Full timeWe are looking for a skilled Service Advisor to join our team at Intercon Recruitment.Company OverviewA reputable dealership in Cape Town's Central business district is seeking an experienced Service Advisor to manage client bookings, obtain authorizations, and handle invoicing tasks.Estimated Salary RangeR14 000 - R20 000 per annum (basic salary), plus...
-
Service Delivery Professional
4 weeks ago
Cape Town, Western Cape, South Africa Dye & Durham Full timeThis is a rewarding opportunity to join Dye & Durham, a global leader in legal technology, as a Service Delivery Professional - Client Support Specialist. We offer competitive salaries and a range of benefits, including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.Company...
-
Client Engagement Specialist
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWe are seeking an experienced Client Engagement Specialist to join our team at West Coast Personnel. As a key member of our client-facing team, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their satisfaction and driving business growth.Key ResponsibilitiesDevelop and maintain effective...
-
Client Experience Specialist
4 days ago
Cape Town, Western Cape, South Africa RTT Full timeJob Summary:We are seeking a highly motivated Client Experience Specialist to join our team at RTT. As a key member of our customer service team, you will be responsible for delivering exceptional service experiences to our clients.About the Role:This is an exciting opportunity for a customer-focused individual to join our team and contribute to driving...
-
Senior Client Onboarding Specialist
2 months ago
Cape Town, Western Cape, South Africa The Recruitment Council Full timeKYC Client Onboarding SpecialistRole OverviewThe Senior Client Onboarding Specialist plays a crucial role within the Middle Office/Investment Operations team at The Recruitment Council. This position is responsible for overseeing the end-to-end onboarding process of new clients, focusing on the management of client data related to account openings, AML/KYC...
-
Client Acquisition Specialist
3 days ago
Cape Town, Western Cape, South Africa Fempower Full timeWe are seeking a skilled Client Acquisition Specialist to join our team in Cape Town. This role offers a competitive salary of R 450,000 - R 550,000 per annum and presents an excellent opportunity for career growth.The successful candidate will be responsible for:Building and maintaining a strong client network through regular communication and...
-
Fund Administration Specialist
3 weeks ago
Cape Town, Western Cape, South Africa TMF Group Full timeJob OverviewWe are seeking an experienced Fund Administration Specialist to join our team as a Client Service Expert. This role will focus on providing high-quality support and assistance to Administrators and Trainee Administrators, while also performing complex technical work on fund administration.About the RoleThis is a senior-level position that...
-
Client Onboarding Specialist
4 weeks ago
Cape Town, Western Cape, South Africa CA Financial Appointments Full timeAbout the RoleWe are seeking an experienced Client Onboarding Specialist to join our team at CA Financial Appointments. In this role, you will be responsible for managing the client onboarding process from start to finish.