Technical Support Specialist: Advanced API Expert

6 days ago


Cape Town, Western Cape, South Africa Pure Placements Full time

At Pure Placements, we're seeking a highly skilled Technical Support Specialist to join our team in Cape Town. This hybrid role requires at least two days of office work and offers the flexibility to work remotely for the remaining days.

The ideal candidate will have a strong focus on troubleshooting complex API queries and delivering advanced technical support. As a Technical Support Specialist, you'll handle both L1 and L2 responsibilities, working closely with engineering teams to resolve issues and enhance product performance.

Your primary goal will be to ensure smooth operations for our clients' customers by diagnosing and solving technical problems. To achieve this, you'll use advanced diagnostic tools, collaborate with cross-functional teams, and create documentation to support customer success.

Key Responsibilities:

  • Provide comprehensive L2 technical support for API-related issues.
  • Analyze and troubleshoot complex technical problems using advanced tools and techniques.
  • Collaborate closely with engineering and product teams to resolve issues and enhance product performance.
  • Create and update customer support documentation to facilitate issue resolution.
  • Ensure high customer satisfaction through empathetic communication and timely issue resolution.

Requirements:

  • Bachelor's degree in Computer Science or a related technical field (or equivalent practical experience).
  • 1-2 years of experience in technical support or software engineering, with a strong focus on API troubleshooting.
  • Familiarity with Java/Kotlin, React code, APIs, and databases.
  • Excellent communication and customer service skills.
  • Ability to quickly learn and troubleshoot complex technical issues.

This is an excellent opportunity to join a dynamic team dedicated to optimizing global trade through cutting-edge technology. The salary for this role is R33,000 per month, offering a competitive package with opportunities for growth and development.



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