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Scheduling Team Lead

2 weeks ago

Durban, KwaZulu-Natal, South Africa OneCall24 Limited Full time
Role Description

The Scheduling Team Lead will be responsible for coordinating the booking process, ensuring seamless communication with customers and field workers. This role requires strong organizational skills, excellent customer service skills, and ability to work effectively in a team environment.

Key Skills and Qualifications
  • Customer Service:
    • Provide exceptional customer service through timely responses to booking enquiries.
    • Address customer complaints and resolve issues efficiently.
  • Team Coordination:
    • Collaborate with other departments to streamline processes and resolve issues.
    • Train and supervise staff involved in booking functions.