Infrastructure Technical Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Hyperclear Tech Full time

  • About the Role:
  • This Infrastructure Support Engineer position is a critical part of the IT team at Cyberlogic, a leading Managed Solutions Provider.
  • The ideal candidate will have extensive experience in IT infrastructure support, with a strong understanding of server and network concepts.


Key Responsibilities:

  • Advanced Troubleshooting:
  • Diagnose and resolve complex technical issues that cannot be addressed by lower support levels.
  • Lead post-incident root cause (RCA) investigations around recent high-impact / major incidents at clients.
  • Work with the Infrastructure Technical Leader to investigate root causes of recurring problems and implement permanent solutions.


Infrastructure Management:

  • Facilitate the support, management, and maintenance of complex hybrid IT infrastructures.
  • Ensure the stability, reliability, and security of:
  • Network Services (ADDS, DNS, DHCP, NPS)
  • Windows Servers (Physical and Virtual)
  • LAN, WAN and WLAN networks
  • Perimeter UTM firewall appliances (Fortinet, SonicWall, Sophos)
  • Virtualization environments (Microsoft Hyper-V and VMware vSphere)


Performance Optimization:

  • Conduct performance analysis and optimization of systems to enhance efficiency.
  • Proactively identify and address potential bottlenecks and system vulnerabilities.


Mentoring and Training:

  • Provide guidance and mentorship to monitoring and Infrastructure support technician staff.
  • Conduct training sessions to enhance the skills and knowledge of the team.


Documentation:

  • Maintain comprehensive documentation for configurations, procedures, and troubleshooting steps.
  • Ensure that knowledge is shared effectively within the team.


Incident Response and Planning:

  • Develop and test incident response plans for critical situations.
  • Act as a point of escalation for major incidents, coordinating resolution efforts.


Collaboration:

  • Collaborate with other IT teams, vendors, and stakeholders to achieve organizational objectives.
  • Participate in cross-functional teams (professional services) for system upgrades, migrations and integrations.


Security Expertise:

  • Implement and enforce security policies and procedures to safeguard systems and data.
  • Stay informed about the latest cybersecurity threats and best practices.


Scripting and Automation:

  • Identify areas for automating routine tasks and processes.
  • Work with the automation team to streamline system management and reduce manual intervention.


Requirements:

  • 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment with a focus on server and network support.
  • Advanced knowledge of IT server and networking concepts, including Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.
  • Advanced experience with firewalls, routers, switches, and other networking equipment.
  • Advanced experience with virtualization technologies, such as Windows Server Hyper-V and Windows Failover Clustering.
  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.


Recommendations:

  • A bachelor's degree or diploma in a relevant field, such as computer science, information technology, or equivalent industry experience.
  • Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801), or equivalent industry experience.
  • Previous Microsoft MCSE/MCSA traditional on-premises infrastructure qualifications, or equivalent industry experience.
  • Microsoft 365 Certified: Enterprise Administrator Expert (MS100 & MS101), or equivalent industry experience.
  • Microsoft Azure Administrator (AZ-104), or equivalent industry experience.


Additional Requirements:

  • Code B South African driver's license
  • Own means of transport


Working from home:
The responsibility to ensure uninterrupted internet connectivity and a 'work-like' environment at your home location to deliver your best in terms of performance and productivity rests with you.

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