Customer Service and Growth Expert
1 week ago
Job Summary
The FNB Community Advisor role is a key position within FirstRand Bank Limited, responsible for delivering exceptional customer service and driving business growth. As a Community Advisor, you will be the primary point of contact for customers, ensuring their needs are met promptly and efficiently.
Key Responsibilities
- Provide personalized service to customers, understanding their needs and preferences to deliver tailored solutions.
- Develop and maintain strong relationships with customers to increase loyalty and retention.
- Identify and capitalize on opportunities to cross-sell and upsell products and services, driving revenue growth.
- Collaborate with internal stakeholders to ensure seamless service delivery and achieve business objectives.
- Monitor and analyze customer feedback to inform service improvements and enhance the overall customer experience.
- Stay up-to-date with industry trends and regulatory requirements to ensure compliance and best practices.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to identify and capitalize on opportunities.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in Microsoft Office and other relevant software applications.
- Compliance with FirstRand Bank Limited's Employment Equity plan and commitment to diversity and inclusion.
What We Offer
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including medical aid and retirement funding.
- Access to ongoing training and development programs, to enhance your skills and knowledge.
- A chance to make a real difference in the lives of our customers and contribute to the success of FirstRand Bank Limited.
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