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Customer Service Expert

2 months ago

Pretoria, Gauteng, South Africa Mukuru Full time
About the Role

We are seeking a highly skilled and experienced Cross-Functional Support Specialist to join our team at Mukuru. As a key member of our customer support team, you will be responsible for providing world-class support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Support: Provide efficient and effective support to customers, responding to their queries and resolving issues in a timely manner.
  • Order Creation: Assist customers with creating accurate orders, ensuring all necessary information is gathered and processed correctly.
  • Verification: Verify customers' documentation, ensuring all information is accurate and up-to-date.
  • Onboarding: Onboard new customers, processing requests for contact number changes and pin resets, and ensuring all necessary documentation is received.
  • Communication: Communicate with customers through multiple channels, ensuring all queries are responded to in a timely and professional manner.
Requirements
  • Education: Grade 12 or equivalent, with a degree or diploma in a relevant field desirable.
  • Experience: 1-2 years' experience in contact centre customer service, with experience in financial services, sales, or fintech industries.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Knowledge: Knowledge of money transfer procedures, FICA regulations, and CRM & Omni Channel systems.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity.