Debt Collection Specialist

4 weeks ago


Sandton, South Africa HR Genie Full time

As a leading health and wellness group in South Africa, Planet Fitness is committed to providing exceptional member support.

Job Summary:

We are seeking a skilled Debt Collection Specialist to join our team. This role involves building rapport with members, achieving set targets, and providing excellent customer service.

Key Responsibilities:

  • Meet daily call targets to ensure timely debt collection
  • Update administrative requirements on a daily basis
  • Offer personalized member support through various communication channels
  • Multitask effectively to manage multiple campaigns and queries
  • Utilize CRM software to handle member inquiries
  • Ensure all interactions are handled professionally and efficiently

Requirements:

  • Matric certification or equivalent
  • Ability to work alternative weekends
  • Proficiency in computer applications
  • A minimum of one year's experience in debt collections
  • Excellent customer service skills
  • Experience with Excalibur software is preferred

Estimated Salary Range: R200,000 - R300,000 per annum, depending on experience



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