Operational Team Lead

6 days ago


Durban, KwaZulu-Natal, South Africa RTT Full time
Job Summary

We are seeking a highly skilled and experienced Operational Team Leader to join our team at RTT. As an Operational Team Leader, you will be responsible for overseeing the performance compliance of contracted drivers in assigned stores/clusters, ensuring quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/regulatory requirements.

Key Responsibilities
  1. Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures.
  2. Coordinate, manage and control contracted driver availability schedules daily and weekly as per cluster requirements.
  3. Conduct daily/weekly compliance checks on drivers and assets to ensure they meet all legal and regulatory conditions to deliver services to Pingo.
  4. Provide physical support and issue assets, uniforms, and campaign-related articles to drivers, ensuring AODs are completed and submitted to the admin team within the required timeframe.
  5. Maintain daily face-to-face interaction with independent contractors, execute on-the-job training where required, and deal with driver queries promptly.
  6. Obtain driver feedback and feedback to the business, actively pursuing plans to address any barriers to performance and/or improve alignment to the business imperatives.
  7. Review and make recommendations to improve driver self-service to empower drivers to obtain the required resources to deliver against the expectations of the business.
  8. Daily and weekly engagement with contracted drivers on all facets of the business, determining if there are any challenges they are experiencing and actively working to resolve driver issues that will inhibit performance.
  9. Accurately and timeously report in-field incidents/accidents in line with company departmental policies, providing all support functions to contracted drivers on incidents and accidents.
  10. Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager.
  11. Collate and submit budget inputs as required.
Requirements

Grade 12 or equivalent at NQF level 4 (essential)

Diploma in supply chain management/transportation/safety management or equivalent at NQF level 5 (essential)

Code B Driver's License (essential)

At least 3 years working experience in an operations environment (essential)

One year experience in supervisory capacity (desirable)

Required to have own vehicle



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