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Team Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Quantanite Full time
Your Role at Quantanite
In this key leadership position, you'll play a pivotal role in shaping the future of our customer experience operations. As a Team Leader, you'll be at the helm of a dedicated team of Customer Service Agents, ensuring that every interaction drives customer delight. You'll guide your team to achieve exceptional results by implementing effective strategies and fostering a positive work environment.

The ideal candidate will have a strong background in customer service leadership, with experience in managing teams and driving performance improvements. You'll need to be able to motivate and inspire your team to achieve their best, while maintaining a focus on delivering excellent customer experiences. Additionally, you'll need to be adaptable and able to navigate complex issues with ease.