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Sales Operations Manager

2 weeks ago

Sandton, South Africa Workforce Staffing - Gauteng Full time
Workforce Staffing - Gauteng

We are seeking a seasoned Sales Support professional to join our team. This role is responsible for managing the daily operations of the call center department, developing strategies to increase sales, and monitoring performance.

Key Responsibilities:
  • Oversee daily call center operations and ensure high-quality customer service.
  • Develop and implement sales growth strategies to meet or exceed targets.
  • Train, coach, and motivate call center staff to achieve individual and team goals.
  • Conduct performance evaluations and provide feedback for improvement.
  • Collaborate with other departments to ensure smooth operations and customer satisfaction.
Requirements:
  • Proven experience as a Call Center Manager or similar role in a sales environment.
  • Prior experience with Pastel, call center software system, and/or Microsoft Office.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data, identify trends, and make data-driven decisions.