IT Service Desk Analyst

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa Kreativstorm Full time

Kreativstorm is a leading management consulting firm based in Berlin, Germany, offering a dynamic and innovative environment where you can work with a team of experts, gaining hands-on experience in IT support and system maintenance.

We are seeking an IT Service Desk Analyst to join our remote team, providing technical support to clients and resolving IT issues promptly and efficiently.

  • Key Responsibilities:
  • Provide technical support to clients via phone, email, or chat.
  • Troubleshoot and resolve IT issues using industry-standard tools and software.
  • Maintain and update knowledge base articles to ensure accurate information is available to clients.
  • Collaborate with the IT team to improve support processes and develop new technologies.

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