Service Delivery Manager

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa Findojobs South Africa Full time

ROLE OVERVIEW

The Service Delivery Manager is responsible for ensuring the efficient and effective delivery of services, maintaining high standards of quality and compliance. This role ensures that service providers meet performance standards as outlined in SLAs and oversees contract compliance and performance adherence to service-level obligations.

KEY RESPONSIBILITIES:

  1. Contract Management:
    Ensure service providers meet performance standards as outlined in SLAs. Oversee contract compliance and performance adherence to service-level obligations. Handle contract renewals, modification, and amendments. Focus on optimizing service delivery, driving improvements, and ensuring compliance across all contracts.
  2. Operational Oversight:
    Oversee daily operations of applicable services. Ensure services are delivered efficiently and effectively. Implement and monitor service improvement plans. Ensure all services comply with health and safety regulations and applicable industry standards.
  3. Collaboration and Communication:
    Act as the primary liaison between the Facilities Management team and internal departments, ensuring smooth coordination of service delivery. Work closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines. Collaborate with field services to ensure timely, efficient responses to service issues.

Key Services Include:

  • Cleaning and janitorial services
  • Hygiene services
  • Pest control
  • Landscaping and grounds maintenance
  • Reception and front desk services
  • Waste management

Technical Services Include:

  • HVAC maintenance
  • Electrical systems maintenance
  • Plumbing services
  • Building fabric maintenance
  • Fire safety systems maintenance
  • Lift and escalator maintenance

REQUIRED SKILLS AND QUALIFICATIONS:

  • Proficiency in facilities management software
  • Strong analytical and problem-solving abilities
  • Knowledge of health and safety regulations
  • Experience in budget management and cost control
  • Customer-focused with a commitment to service excellence


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