Technical Support Services Professional

3 days ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

About the Role:

We are seeking a Cloud Computing Help Desk Expert to join our team at Helderberg Personnel cc. As a Technical Support Services Professional, you will play a crucial role in providing high-quality technical support to our customers.

Key Responsibilities:

  • Deliver exceptional customer service through various communication channels
  • Analyze and resolve complex technical issues related to cloud computing and web-based applications
  • Collaborate with internal teams to ensure timely resolution of customer issues
  • Develop and maintain accurate documentation of customer inquiries and resolutions
  • Identify opportunities to enhance the customer experience and propose solutions

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years of experience in technical support, preferably in a SaaS environment
  • Proficient in cloud computing and web-based applications
  • Excellent communication and problem-solving skills
  • Able to work in a dynamic environment
  • Familiarity with ticketing systems and SQL


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