Strategic Operations Director

1 day ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
About Black Pen Recruitment

We are a leading recruitment agency, specializing in providing top talent to various industries. Our team of experts is dedicated to delivering exceptional results and exceeding client expectations.

Job Description:Operational Excellence Lead

This is an exciting opportunity for a seasoned professional to join our team as an Operational Excellence Lead. As a key member of our organization, you will be responsible for driving operational improvements and excellence across the company.

Key Responsibilities:
  • Develop and execute strategic plans to drive operational excellence
  • Lead and mentor a team of operational excellence professionals
  • Foster a culture of continuous improvement and excellence throughout the organization
  • Identify and implement cost optimization initiatives and best practices
  • Ensure alignment of operational activities with financial targets and performance indicators
Requirements:
  • Minimum 13 years' work experience, preferably from BPO background
  • Previous international Voice experience
  • Possesses necessary knowledge of business concepts to effectively perform the job
  • Should have managed Teams for at least 3 years
  • Excellent leadership and management skills
  • Strong project management skills, with ability to manage multiple projects simultaneously
  • Exceptional communication and presentation skills
  • Demonstrated ability to operate with minimum supervision and take initiative
Estimated Salary: R1,200,000 - R1,500,000 per annum
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