Senior Product Owner: ServiceNow

2 months ago


Johannesburg, Gauteng, South Africa NTT DATA Full time

About the Role

We are seeking a highly skilled Senior Product Owner to join our team at NTT DATA. As a key member of our product team, you will be responsible for defining and delivering our virtual agent product, ensuring it meets the needs of our customers and stakeholders.

Key Responsibilities

  • Collaborate with cross-functional teams to understand customer needs and translate them into product requirements.
  • Develop and maintain a product roadmap, ensuring alignment with business objectives and customer needs.
  • Manage the product backlog, prioritizing features and requirements based on changing customer needs.
  • Oversee all stages of product creation, from design to development and deployment.
  • Develop and maintain user stories, ensuring they are clear, concise, and aligned with customer needs.
  • Liaise with the product team and end-users to deliver updates and ensure customer satisfaction.
  • Participate in Scrum meetings and product sprints, ensuring alignment with Agile principles.
  • Stay up-to-date with the ServiceNow ITSM platform, ensuring training and knowledge are current.
  • Advise users and stakeholders on best practices for the ServiceNow ITSM tools.

Requirements

  • Significant experience with SAFe (Scaled Agile for the Enterprise)
  • 5+ years of ITIL experience
  • 3-5 years of ServiceNow ITSM experience
  • 3-5 years of Scrum/Agile experience

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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