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Implementation Specialist

2 months ago

Johannesburg, Gauteng, South Africa Kontak Recruitment Full time
Implementation Consultant

We are seeking a highly skilled Implementation Consultant to join our client's remote team. As an Implementation Consultant, you will work closely with enterprise and strategic clients to implement monday.com, customizing it to meet their specific business needs.

Key Responsibilities:
  • Manage client onboarding and ensure successful implementations
  • Contribute to the continuous improvement of our service offerings
  • Utilize AI tools, including ChatGPT, to streamline processes and deliver innovative solutions
  • Develop and present demo platforms tailored to showcase the capabilities of monday.com for potential clients
  • Customize monday.com solutions based on client requirements
  • Collaborate with clients to configure critical workflows in monday.com and design end-user training programs
Requirements:
  • 3-5 years of experience in Professional Services Implementation or Customer Success roles
  • Strong experience in customer-facing roles, with excellent presentation and communication skills
  • Ability to manage multiple projects in a fast-paced, high-volume environment while maintaining quality
  • Proficiency in web development frameworks (e.g., JavaScript, HTML, CSS, REST API); knowledge of GraphQL is a plus
  • Relevant certifications in project management or software implementation (e.g., PMP, Agile, monday.com certifications)
  • Hands-on experience with AI tools, including ChatGPT, to enhance client interactions and optimize productivity

Important: We specialize in specific niche fields. Regret that we are unable to assist in any fields outside of this scope. Fields can be viewed on our website.