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Financial Services Liaison

3 weeks ago

Cape Town, Western Cape, South Africa Mukuru Full time
Financial Services Liaison

We are seeking a highly skilled Financial Services Liaison to join our team in Cape Town as a Branch Ambassador. The successful candidate will act as a Mukuru brand salesperson, providing customers with company information and signing them up for the Mukuru services on the Mukuru app.

The Financial Services Liaison will report directly to the Branch Manager and be responsible for accurately capturing customer details as well as capturing FICA required documentation and photos. They will be situated in the banking hall of the branch and have internal liaison with Agent Support Consultants and external liaison with customers.

Core Responsibilities:
  • Manage the queue in the banking hall
  • Maintain awareness of any security issues in the banking hall
  • Welcome all customers into the banking hall
  • Establish their need and provide assistance/direction
  • Provide new customers with forms/assist them to complete the forms and direct them to the correct counter
  • Provide accurate information regarding Mukuru services
  • Explain to potential customers what Mukuru does and how transfers work
  • Provide potential customers with the various locations where money can be sent to
  • Assist customers by providing information/demonstration on how to create a money transfer on their phones
  • Contact the Call Centre to assist customers who have issues (i.e., OTP)