Client Support Specialist
7 days ago
Position Overview
The Client Support Specialist plays a crucial role in facilitating and enhancing the interaction between partners and customers, ensuring a seamless experience for end-users.
Department: Professional Services
Employment Type: Full Time
Location: Johannesburg
Workplace Type: Hybrid
Key Responsibilities
- Assist resellers and end-users with product-related inquiries.
- Provide a reliable reporting channel for program errors.
Skills, Knowledge, and Expertise
Qualifications and Experience:
- Senior Certificate or NQF4 equivalent.
- A tertiary qualification and/or Industry Certification with a technical IT foundation is advantageous.
Knowledge:
- Minimum of 2-3 years of experience with SYSPRO products.
- Proficient in Microsoft SQL.
- Strong IT technical skills with experience in SYSPRO infrastructure and relevant call desk environments.
Skills Required:
- Excellent administration capabilities.
- Strong business acumen.
- Good understanding of legislative requirements.
- Effective problem-solving skills.
- Strong reporting capabilities.
- High competency levels.
- Outstanding communication skills.
- Proficient writing abilities.
- Good presentation skills.
- Exceptional time management.
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