Client Support Specialist

7 days ago


Johannesburg, Gauteng, South Africa SYSPRO Full time

Position Overview

The Client Support Specialist plays a crucial role in facilitating and enhancing the interaction between partners and customers, ensuring a seamless experience for end-users.

Department: Professional Services

Employment Type: Full Time

Location: Johannesburg

Workplace Type: Hybrid

Key Responsibilities

  • Assist resellers and end-users with product-related inquiries.
  • Provide a reliable reporting channel for program errors.

Skills, Knowledge, and Expertise

Qualifications and Experience:

  • Senior Certificate or NQF4 equivalent.
  • A tertiary qualification and/or Industry Certification with a technical IT foundation is advantageous.

Knowledge:

  • Minimum of 2-3 years of experience with SYSPRO products.
  • Proficient in Microsoft SQL.
  • Strong IT technical skills with experience in SYSPRO infrastructure and relevant call desk environments.

Skills Required:

  • Excellent administration capabilities.
  • Strong business acumen.
  • Good understanding of legislative requirements.
  • Effective problem-solving skills.
  • Strong reporting capabilities.
  • High competency levels.
  • Outstanding communication skills.
  • Proficient writing abilities.
  • Good presentation skills.
  • Exceptional time management.


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