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Banking Operations Coordinator
1 week ago
Join us at Osiris Trading, where innovation meets excellence. We're seeking a highly skilled Banking Operations Analyst to join our team and contribute to our mission of creating extraordinary experiences for our customers.
In this role, you'll be responsible for identifying, communicating, correcting, and resolving missing or erroneous deposit transactions. Your key responsibilities will include:
- Accurate Download/import of bank statement data as per operational requirements
- Timeous resolution of escalations/queries based on company/team SLA
- Accurate and timeous capturing of manual credits/pre-authorised transactions to ensure customer satisfaction
You'll work closely with Finance, Call Centres, and banking teams to ensure optimal resolution of escalations and quick responses. Your ability to identify trends in processing through detailed analysis will be essential in this role.
The ideal candidate will have intermediate to advanced Excel skills, experience dealing with and resolving transaction processing issues, and a good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, and more.
We're committed to your supergrowth and offer a range of benefits to support your development, including a comprehensive learning and development programme, regular constructive feedback, and access to an Employee Assistance programme.
