Cash Collection Professional

1 week ago


Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time

Job Description

The Credit Controller will be responsible for contacting clients by phone to collect outstanding debts and negotiate payment plans. They will also work closely with the accounts receivable team to ensure that all payments are processed efficiently and effectively.

About You

We are looking for a highly motivated and experienced Credit Controller who can provide exceptional customer service and respond promptly to client inquiries. The successful candidate will have a proven track record of collecting outstanding debts and negotiating payment plans, as well as excellent communication and interpersonal skills.

Responsibilities

  • Contact clients by phone to collect outstanding debts and negotiate payment plans.
  • Accurately record all interactions with clients in our customer relationship management system.
  • Work closely with the accounts receivable team to ensure that all payments are processed efficiently and effectively.
  • Provide exceptional customer service and respond promptly to client inquiries.
  • Identify opportunities to improve processes and contribute to the development of new initiatives.
  • Ensure compliance with all relevant laws and regulations, including data protection and anti-money laundering requirements.

Requirements

  • Degree in finance, accounting or a related field.
  • 2-3 years' experience in a similar role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills.
  • Able to work accurately and efficiently in a fast-paced environment.
  • Strong analytical and problem-solving skills.


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