Invoice To Cash, Business Liaison Ssa

3 weeks ago


Durban, KwaZulu-Natal, South Africa Brambles Full time

Invoice to Cash, Business Liaison SSA

Apply remote type: Hybrid Remote

Location: Westville, KwaZulu-Natal, South Africa

Time type: Full time

Posted on: Posted 17 Days Ago

Time left to apply: End Date: March 31

Job requisition id: JRCHEP

CHEP helps move more goods to more people, in more places than any other organization on earth via our million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.

What does that mean for you?

You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

About the Role: Manage complex overdue accounts, cash application, and manual billing while resolving customer disputes to maintain strong financial health. Act as a subject matter expert for collections, providing analytical support and independent resolution of escalated or high-risk accounts. Collaborate with internal teams to optimize collections processes, ensure timely and accurate payments, and drive continuous improvement in Invoice-to-Cash (I2C) metrics.

Key Responsibilities may include:
  1. Independently manage communication with customers to collect overdue invoices, utilizing various methods such as calls, emails, and written correspondence while maintaining accurate documentation of all interactions.
  2. Perform cash application tasks, including bank statement uploads, payment allocations, resolving unidentified amounts, and cleaning up unallocated cash via internal tools such as Salesforce or SAP.
  3. Handle escalated and complex customer disputes, working closely with internal teams (Sales, Finance, Credit, and Customer Service) to resolve issues efficiently and enhance customer satisfaction.
  4. Conduct account reconciliations, maintain accurate customer contact details, and manage actions such as activating, suspending, or making accounts dormant in alignment with company policies.
  5. Prepare and analyze reports (e.g., aging reports, cash application status, dispute tracking) to provide insights and drive improvements in collections strategies and I2C performance metrics.
  6. Support legal and pre-legal processes, including preparing final demands, liaising with external lawyers, and addressing legal portfolio cases as needed.
  7. Manage payment plans and ensure compliance with government or regulatory rules where applicable, working proactively to minimize risks related to rejected or returned invoices.
  8. Drive process improvements and contribute to strategic I2C initiatives by collaborating with internal teams, providing feedback, and implementing enhancements to streamline operations and optimize outcomes.
  9. Participate in global or regional projects to share best practices and contribute to the continuous improvement of collections processes.

Are you a detail-oriented finance professional with a strong background in credit management? Do you thrive in a fast-paced environment, balancing risk while maintaining excellent customer relationships? If so, we have an exciting opportunity for you

Allocated Business Portfolio
  1. Control and Maintain portfolio
  2. Collect outstanding monies owed to CHEP
  3. Daily Calls, telephone calls using BEP matrix
  4. Record and follow up on BEP cases daily
  5. Handling written correspondence from clients as well as relevant Business Managers regarding status of queries
  6. Providing invoices/statements on requests
  7. Maintain and update contact details on Salesforce and SAP
  8. Record and escalate identified queries and related matters to relevant Business Managers
  9. Prepare, send written correspondence to clients to expedite payment
  10. Assess, maintain status of accounts by either suspending or activating accounts
  11. Log cases to Business Managers when accounts need to be made dormant
  12. Debtors Reviews with Business Managers
  13. Debtors Reviews with Team leader/Credit Manager on a regular basis
  14. Clearing payments using SAP system where applicable
  15. Run open item reports to update accounts not cleared by Genpact
  16. Processing refund documentation
  17. Account reconciliations on request
  18. Address/investigate/follow up on Dunning Letter replies
  19. Handover delinquent accounts to pre-legal portfolio
  20. Identifying overdue accounts & escalating them to Team Leader for allocation to pre-legal portfolio
  21. Negotiating payment plans with clients-update follow up on dunning report
  22. Preparing and sending correspondence to clients to expedite payments
  23. Invoicing portals
  24. Upload and flip invoices to relevant customer portals not limited to but including Coupa, Tungsten, Tradeshift, individual customer portals.
  25. Responsible for monitoring portal status and passing over rejected invoices to relevant collector in Genpact.
  26. Dispute Management
  27. Monitoring progress and resolution of customer queries through Sales Force
  28. Escalate disputes to relevant business team member and follow up to maximise cash collections.
  29. Monitor progress of queries escalated to Business Managers
  30. Any other adhoc tasks and projects as requested by Management
Skills and Knowledge
  1. 1-3 years Credit Control and Collections Experience
  2. Tertiary Qualification - Degree / Diploma in Credit Management / Finance / Commerce
  3. Extensive experience with Excel, SAP, Finance ERP systems
  4. Thorough knowledge of Credit Management
Skills to succeed in the role
  1. Active Learning
  2. Adaptability
  3. Cross-Functional Work
  4. Curiosity
  5. Digital Literacy
  6. Emotional Intelligence
  7. Empathy
  8. Initiative
  9. Problem Solving

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.

Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.

If you have a question as to the legitimacy of an interview or job offer, please contact us.

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