Field Service Supervisor
6 days ago
We are seeking an experienced Workshop Manager to join our team at LMP RECRUIT. In this critical role, you will oversee the daily operations of our retail stores, ensuring that all technicians are equipped with the necessary tools and knowledge to perform their duties efficiently.
The successful candidate will have strong leadership skills, with the ability to motivate and direct a team of technicians. You will be responsible for scheduling routes, providing technical support, and maintaining a high level of customer satisfaction.
Responsibilities:
- Schedule daily routes for individual technicians to ensure timely completion of tasks.
- Provide technical guidance and support to technicians on installations, maintenance, and weighing equipment.
- Install and assist with installing software for new stores.
- Ensure all technicians have the necessary tools to perform their jobs.
- Maintain accurate records of tool checklists, spares usage, and site visit reports.
- Liaise with the Helpdesk to address customer incidents promptly.
- Conduct performance reviews and monitor technicians' KPIs.
- Assist with international dial-in support to distributors.
Requirements:
- Diploma in business management or equivalent experience.
- 5 years FMCG experience, with 3-5 years in retail scales and weights and measures.
- Qualifications as a Verification Officer.
- Excellent communication and leadership skills.
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