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Team Supervisor: Customer Service Department

3 weeks ago

Johannesburg, Gauteng, South Africa Tracker South Africa Full time
Job Responsibilities

The Shift Supervisor will be responsible for the day-to-day operations in the customer service department.

Key responsibilities include managing staff attendance and take proactive measures to ensure that service levels are adhered to and optimized for excellent customer service.

  • Provide expert support and advice to staff in all aspects of their tasks.
  • Mentor and develop staff on a continuous basis to drive operational efficiencies.
  • Manage the agents' overtime and standby on a continuous basis to ensure that we do not exceed the departmental budget and BCEA legislation.