Field Service Engineer
2 weeks ago
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Purpose for the Role
The role will be responsible for providing onsite service and support, act as a mobile field service engineer on assigned open tickets to resolve technical issues such as installing and maintaining computer systems and networks in a timely fashion.
Critical objectives and responsibilities
- Responsible for providing onsite service and support, act as a mobile field service engineer on assigned open tickets.
- Maintain, service, and repair all equipment within the organization.
- Install and validate the entire range of specialized equipment.
- Implement scheduled maintenance, calibrations and troubleshooting on various equipment.
- Escalate technical problems following the escalation processes and tools of the company, utilizing the prescribed escalation processes to resolve customer service delivery issues and analyzing the root causes that will lead to effective problem solving.
- Provide technical assistance to assigned field service calls within timescales as specified by SLA.
- Effectively investigate and rectify faults reported by end users.
- Perform routine maintenance and modifications/updates as required.
- Develop and maintain local network in ways that optimize performance.
- Identify computer or network equipment shortages and place orders.
- Ensure security and privacy of networks and computer systems.
- Set up workstations with computers and necessary peripheral devices.
- Install and configure appropriate software and functions according to specifications.
Experience, knowledge & skills required
- Grade 12
- Degree/Diploma in Information Technology advantageous.
- 3 – 5 years' experience in Field Service Engineering/Technician role.
Closing Date
02 April 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story
About UsOld Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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