Technical IT Support Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa Liberty Group South Africa Full time
Job Description

The Liberty Group South Africa is seeking a highly skilled Technical IT Support Specialist to join our team. This role will involve providing onsite support for BCX Customer sites systems, ensuring quality service in accordance with project requirements and SLAs.

Key Responsibilities
  1. Deliver onsite support as prescribed by the SLA for all clients.
  2. Maintain a 95% SLA as per onsite department's goal per month.
  3. Maintain 80% productivity for the month.
  4. Charter and the contractual SLAs for each service area.
  5. Have all documentation completed per call or project and submitted within the time allocation.
  6. Complete all information required to close or update a call on simplicity.
  7. Provide feedback to clients on the status of calls.
  8. Maintain good relations with all internal departments and assist where required and within the time frame.
  9. Maintain good relations with all external business and assist where required and within the time frame.
Requirements
  1. NQF 6: 3-year Degree / Diploma / National Diploma in Information Technology or Computer Science.
  2. OR NQF 4: Grade 12.
Preferred Qualifications
  1. 3 years' experience in IT support experience, with hands-on experience with automation technologies.
  2. Grade 12 & 5 years' experience in IT support experience, with hands-on experience with automation technologies.


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