Technical Support Specialist

1 week ago


Durban, KwaZulu-Natal, South Africa BET Software Full time
Job Description

BET Software is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional support to our customers.

Key Responsibilities:
  • Provide technical assistance to customers via various communication channels
  • Identify and resolve software issues related to system integration, database failures, and application functionality
  • Collaborate with development teams, system admins, and stakeholders to escalate critical issues and ensure timely resolution
  • Document troubleshooting procedures, resolutions, and customer interactions for future reference and knowledge sharing
Requirements:
  • Matric 1-2 years experience in an Application Support environment
  • Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma)
  • ITIL Certifications (Advantageous)
  • Microsoft Certifications (Advantageous)
  • Experience with monitoring tools such as Dynatrace/Elastic/Grafana and Prometheus
  • Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures


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