Store Operations Manager
3 days ago
We are seeking a highly skilled Store Operations Manager to join our Property & Store Design department. This role will be based at our Regional Office, reporting into the National Maintenance Manager.
This is a Junior Management level position that requires efficient planning, coordination, and delivery of store maintenance within the region. The ideal candidate will ensure store operational services and equipment are fully compliant and functional at all times.
Key Responsibilities:
- Action and resolve all maintenance issues and requests according to required standards and specifications.
- Effectively manage company assets, ensuring the control of all assets moved and liaising with landlords when changes are required.
- Souce and manage contractors and suppliers, ensuring SLA's and monthly scorecards are in place.
- Negotiate the best possible rate for work undertaken by contractors.
- Manage projects and co-ordinate the work of contractors, ensuring minimum disruption to core activities.
- Provide support to deliver preventative as well as reactive maintenance (repairs, replacements, cleaning and prevention) with maintenance service providers.
- Frequently follow up with key stakeholders, including Store Managers, to ensure work done by contractors are satisfactory.
- Conduct site visits and inspections within the region.
- Provide weekly updates on maintenance issues and monthly reports to the National Maintenance Manager.
- Follow and enforce all health and safety policies and procedures at all times; reporting any safety issues to line management.
Required Skills and Qualifications:
- Knowledge of the external construction market / building and site maintenance.
- Knowledge of procurement and contract management.
- Knowledge of health and safety procedures and regulations.
- Knowledge of internal helpdesk processes (Remedy Force).
- Knowledge of the retail industry.
- Knowledge of SAP.
- HR and people management.
Job Related Skills:
- Good numerical acumen (checking costs).
- Project management.
- Good organisational skills.
- Good spoken and written communication skills.
- The ability to develop working relationships with a wide range of people.
- Customer and client management skills.
- Dealing with a varied and wide-ranging workload.
- Budget management.
- Problem-solving and decision-making ability.
- At least 3 years experience in facilities management within a multi-site environment.
- 2-3 years project management experience.
- 2-3 years customer service experience.
- Experience working with external contractors, drafting and implementing SLA's.
- Experience within a retail store environment.
Education:
- Essential: Matric or NQF equivalent.
- Desirable: Diploma in Project Management, Facilities Management or related.
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