Reservations Coordinator Role in Tourism

5 days ago


Sandton, South Africa HR Genie Full time

Job Overview:

We are seeking a highly motivated Reservations Coordinator to join our team at HR Genie. As a key member of our reservations team, you will play a critical role in ensuring seamless operations and exceptional guest experiences.

About the Role:

  • You will be responsible for providing administrative support to the reservations team, including handling daily reports, receipts, and bookings.
  • Assist consultants with capturing information in the bookings from GIS and management with capturing month-end reports.
  • Constantly interact with the reservations team, suppliers, and agents to ensure smooth communication and coordination.
  • Uphold the values of &Beyond by demonstrating care for people, land, and wildlife.

Required Skills and Qualifications:

  • Tertiary qualification in Tourism or a related field.
  • Good understanding of product knowledge, third-party, and andBeyond Product destinations.
  • Excellent computer skills, including Tourplan, MS Office applications (Word, Excel, PowerPoint, Outlook), and WETU.
  • Understanding of quantitative and qualitative data analysis and decision-making.

Personal Growth:

  • Excellent communication, time management, teamwork, and interpersonal skills.
  • Conflict management and resolution, attention to detail, administration, and organization skills.
  • P-drive Navigation, paperless filing, printing, and binding of documentation.
  • Database filing and management, speed reading, and typing.

Personal Characteristics:

  • Sense of urgency, adherence to deadlines, passion for guest delight, diligence, and self-motivation.

Experience Required:

  • 0-1 year of administration experience.


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