Security Service Operations Manager

3 days ago


Pretoria, Gauteng, South Africa Skg Full time
About the Role

The Security Service Operations Manager is responsible for ensuring the efficient and effective delivery of security services, maintaining high standards of quality and compliance.

This role involves managing security service contracts, overseeing operational security services, and focusing on service performance against contracts.

Collaboration with internal teams, such as Facilities Management and Security Operations, is essential to ensure all services align with the company's operational and contractual objectives.

Main Responsibilities
  1. Contract Performance:
    Ensure security service providers meet performance standards as outlined in SLAs. Oversee contract compliance and performance adherence to service-level obligations. Handle contract renewals, modifications, and amendments.
  2. Operational Oversight:
    Oversee daily operations of security services. Ensure security services are delivered efficiently and effectively. Implement and monitor security service improvement plans.
  3. Collaboration and Communication:
    Act as the primary liaison between the Security Services team and internal departments, ensuring smooth coordination of service delivery.


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