Customer Experience Manager

5 days ago


Johannesburg, Gauteng, South Africa Toyota South Africa Motors Full time
Key Responsibilities

The successful candidate will be responsible for coordinating system development, analysing business needs and liaising between business and third parties across projects. This includes supporting and maintaining key dealer systems, mainly focusing on customer experience systems, collaborating with stakeholders to understand business goals and requirements and translate them into project requirements, conducting requirement elicitation sessions, documenting detailed business requirements, process flows and functional specifications, working closely with development teams to ensure the delivery of high-quality projects and acting as the primary point of contact between development teams and stakeholders.



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